Teller
About The Position
Delivers the desired member experience by accurately completing teller transactions, identifying member needs, and cross selling beneficial products and services to deepen member relationships. This role involves exceeding member service expectations, building trusting relationships, and actively engaging with the branch team to ensure members are served efficiently and promptly. The Teller will also be responsible for accurately completing transactions, balancing their drawer, and adhering to cash control procedures. Additionally, the role requires generating member referrals through a consultative approach, identifying member needs, and offering solutions based on in-depth knowledge of MSGCU’s products and services.
Requirements
- High school diploma or GED
- 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier.
- Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner.
- Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy and responsibility for outcomes.
- Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
- Instills Trust: Gains the confidence of others by modeling honesty, integrity, and authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
- Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.
Responsibilities
- Accurately complete teller transactions, including cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
- Balance drawer and checks at end of day.
- Adhere to cash controls including cash drawer limits, buy/sell procedures, dual control, and other applicable procedures.
- Exceed member service expectations and build trusting relationships with members.
- Actively engage with the branch team to ensure members are served efficiently and promptly.
- Generate member referrals by using a consultative approach and asking high impact questions to identify and meet member perceived and unperceived needs.
- Listen for member cues and use in-depth knowledge of MSGCU’s products and services to cross sell and offer solutions for member needs by focusing on the benefits and value to the member.
- Use Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
Benefits
- Competitive salaries
- Generous health benefits
- Vacation time
- Retirement plan contributions
- Discounts on loans
- Discounts on phone service
- Medical, dental and vision on your first day
- Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)
- 3% contribution from MSGCU to 401(k) if at least 21 years old
- 100% match for the next 7% contributed to 401(k) if at least 21 years old
- 12 paid holidays
- Up to 120 hours of PTO your first year of service (pro-rated based on start date)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
