Teller (Full Time) - Odessa, Kermit Hwy.
About The Position
The Teller position involves performing numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks. The role also includes promoting the bank’s products and services and providing excellent customer service. Tellers are responsible for the efficient, effective, and accurate performance of Teller functions, representing the bank in a courteous and professional manner. They receive and process deposits, loan payments, and cash checks and other negotiable instruments for clients, examining documents for endorsements and negotiability. Additional duties include processing transfers between accounts, selling traveler’s checks, official checks, and money orders, processing credit card cash advances, and verifying and balancing cash daily. Tellers are expected to detect and resolve discrepancies promptly, offer other Bank products to meet customer needs, and strengthen relationships. They must follow Teller procedures consistently, adhere to compliance requirements, and maintain the privacy of customer information. The role also involves establishing and maintaining effective, professional business relations with clients, ensuring client requests and inquiries are promptly resolved, and operating an online teller terminal. Tellers assist area personnel as required, assist with training or orientation as needed, and keep their supervisor informed of area activities and any problems or concerns. They complete required reports and records accurately and promptly, and attend meetings and training classes. Other duties may include performing night drop functions and related clerical duties, ensuring work areas are clean, secure, and well maintained, and cross-selling Bank products and services.
Requirements
- High school graduate or equivalent.
- At least one year of related experience/cash handling required.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Good typing skills.
- Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
- Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
- Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
- Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
- Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
- All required training and webinars in 90-day plan.
- GS3 Program.
- Precision Integrated Teller – Advanced functions (split, cash advance, CC, etc.).
- CTR/MIL understanding.
- IVIEW Product Knowledge.
- SCO ATM Balancing.
- WITS/Wires – min. domestic.
- Risk Management Skill.
- Dual Control.
Nice To Haves
- Understanding of Bank operations preferred.
- Previous Teller experience preferred.
- Mentor Program.
Responsibilities
- Process deposits, withdrawals, and post to general ledger accounts.
- Cash negotiable items, process loan payments, savings bonds, and cashier’s checks.
- Promote the bank’s products and services and provide excellent customer service.
- Represent the bank in a courteous and professional manner.
- Examine documents for endorsements and negotiability.
- Process transfers between accounts.
- Sell traveler’s checks, official checks, and money orders.
- Process credit card cash advances.
- Verify and balance cash daily.
- Detect and resolve discrepancies promptly.
- Offer other Bank products to meet customer needs and strengthen relationships.
- Follow Teller procedures consistently and adhere to compliance requirements.
- Establish and maintain effective, professional business relations with clients.
- Ensure that client requests and inquiries are promptly resolved.
- Operate online teller terminal.
- Maintain privacy of customer information.
- Assist area personnel as required.
- Assist with training or orientation as needed.
- Keep supervisor informed of area activities and of any problems or concerns.
- Complete required reports and records accurately and promptly.
- Attend meetings and training classes.
- Perform night drop functions as assigned.
- Perform related clerical duties as assigned.
- Ensure that work areas are clean, secure, and well maintained.
- Cross sell Bank products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
