Teller

First Bank & Trust Co.•Duncan, OK

38d•Onsite

About The Position

Provide service to customers by conducting appropriate transactions such as deposits, withdrawals and inquiries regarding accounts. This role involves receiving checking and savings deposits, verifying cash and endorsements, issuing receipts, processing withdrawals, cashing checks, identifying counterfeit currency, and answering basic customer inquiries. The Teller will also refer customers to the appropriate departments for unresolved issues, accept loan payments, ensure the teller station is supplied, and balance the cash drawer daily. Additionally, the role includes training for vault teller duties, ATM balancing and maintenance, assisting with the night vault and closing procedures, and maintaining inventory of necessary supplies. The position requires providing exceptional customer service, assisting team members, and adhering to all bank policies and procedures, including attendance and punctuality standards. The Teller must effectively work and cooperate with supervisors, co-workers, and customers, and follow supervisor directions. Other duties as assigned may be performed.

Requirements

High school diploma or GED required.
Cash handling or sales experience preferred.
Six months to one year experience handling large monetary transactions preferred.
Proficient computer, 10 key, and typing skills.
Excellent customer service skills
The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud.
Mathematical skills
In-depth knowledge of all bank deposit products and policies
Ability to work in a fast-paced environment
Ability to work well under pressure
High degree of accuracy
Strong communication skills
Knowledge of various federal regulations including teller roles and responsibilities.
Strong proficiency in pc applications.
Ability to recognize and meet the needs of customers
Ability to maintain a high degree of confidentiality
Strong verbal and written communication skills.
Strong interpersonal skills: able to work well with a wide range of people.
Strong computer skills.
Demonstrate dependability through good attendance and adherence to timelines and schedules.
Strong analytical skills.
Strong problem-solving skills.

Nice To Haves

Training from Vocational or Technical school helpful.

Responsibilities

Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.
Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.
Process savings and checking account withdrawals.
Cash checks: verify endorsement, receive proper identification, and ensure validity.
Identify counterfeit currency.
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.
Refer customers to the proper department for issues that cannot be resolved at the teller line.
Accept loan payments: verify payment amount and issue receipts.
Ensure teller station is properly supplied.
Balance currency, coin and checks in case drawer at the end of each day.
Straighten cash in drawer and prepare it for selling to the vault.
Train as a backup for vault teller, ATM balancing and maintenance.
Assist with night vault.
Assist with closing procedures.
Check and maintain all inventory of stock necessary to operate Teller-Line.
Provide exceptional customer service.
Assist other Team Members as needed.
Follow all bank policies and procedures.
Meet attendance and punctuality standards.
Effectively work and cooperate with supervisors, co-workers and customers.
Follow the direction of supervisor.
Perform other duties and projects as required by management.