Full Time Teller, Stadium Plaza, Lowell, MA

Santander • Lowell, MA

1d • $30,000 - $47,000 • Onsite

About The Position

As a Teller, you assist customers with their financial needs and process banking transactions. You provide exceptional customer service, resolve concerns, minimize risk, help defend against fraud, refer product solutions, and escalate complex issues for timely resolution. You may also support nearby branch locations based on business necessity.

The role requires following bank policies and procedures, including compliance and risk management protocols, and contributing to a clean, organized, welcoming branch environment. The employer may assign additional duties as needed.

Requirements

• High school diploma or equivalent education as stated in the posting.
• At least 6 months of cash-handling experience.
• At least 6 months of demonstrated customer service experience.
• Excellent customer service skills and a passion for helping others.
• Ability to identify and escalate risk concerns to appropriate channels.
• Ability to follow directions, policies, and procedures.
• Effective listening and communication skills.
• Comfort using digital tools and technology to enhance customer engagement.
• Energetic, organized, and able to multitask in a fast-paced, changing environment.
• Accuracy and attention to detail.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.
• Legally authorized to work in the United States full-time without employer sponsorship.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience with Microsoft Office products.

Responsibilities

• Welcome customers, minimize wait times, and assist with their banking needs.
• Process deposits, withdrawals, transfers, and other transactions.
• Handle cash and maintain accurate cash drawer balances.
• Follow bank policies and procedures, including compliance and risk management protocols to help prevent fraud.
• Recognize opportunities to cross-sell bank products and deepen customer relationships.
• Use digital tools to educate customers about self-service options.
• Assist with custodianship, audits, and other operational tasks.
• Maintain a clean and organized work area.
• Support nearby branch locations when business needs require.
• Identify and escalate risk concerns through appropriate channels.
• Perform other duties as assigned by supervisors or managers.

Benefits

• The company states that it offers a rewards package and benefits designed to support employees, their families, and well-being; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED