Teller (Full Time) - Austin, Congress
About The Position
The Teller position involves performing numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks. The role also includes promoting the bank’s products and services and providing excellent customer service. The Teller is responsible for the efficient, effective, and accurate performance of Teller functions, representing the bank in a courteous and professional manner. This includes receiving and processing deposits, loan payments, cashing checks and other negotiable instruments, examining documents for endorsements and negotiability, processing transfers between accounts, selling traveler’s checks, official checks, and money orders, and processing credit card cash advances. The Teller is also responsible for verifying and balancing cash daily, detecting and resolving discrepancies promptly, and offering other Bank products to meet customer needs and strengthen relationships. Consistency in following Teller procedures and adherence to compliance requirements is expected. The role also involves establishing and maintaining effective, professional business relations with clients, ensuring client requests and inquiries are promptly resolved, operating an online teller terminal, and maintaining the privacy of customer information. The Teller ensures the Bank’s quality reputation is maintained and projected. Additionally, the Teller establishes and maintains effective coordination and working relationships with area personnel and management, assists area personnel as required, and aids with training or orientation as needed. The Teller keeps their supervisor informed of area activities and any problems or concerns, and completes required reports and records accurately and promptly. Attendance at meetings and training classes is required. The Teller performs night drop functions and related clerical duties as assigned, and ensures that work areas are clean, secure, and well maintained. A key aspect of the role is cross-selling Bank products and services.
Requirements
- High school graduate or equivalent.
- At least one year of related experience/cash handling preferred.
- Previous Teller experience preferred.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Good typing skills.
- Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin and money counting machines, and telephone.
- Understanding of Bank operations preferred.
- Mentor Program, All required training and webinars in 90-day plan, GS3 Program, Precision, Integrated Teller - Advanced functions (split, cash advance, CC, etc.), CTR/MIL understanding, IVIEW, Product Knowledge, SCO, ATM Balancing, WITS/Wires - min. domestic, Risk Management Skill, Dual Control.
Nice To Haves
- At least one year of related experience/cash handling preferred.
- Previous Teller experience preferred.
- Understanding of Bank operations preferred.
Responsibilities
- Processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks.
- Promoting the bank’s products and services and providing excellent customer service.
- Receiving and processing deposits.
- Receiving and processing loan payments.
- Cashing checks and other negotiable instruments for clients.
- Examining documents for endorsements and negotiability.
- Processing transfers between accounts.
- Selling traveler’s checks, official checks, and money orders.
- Processing credit card cash advances.
- Verifying and balancing cash daily.
- Detecting and resolving discrepancies promptly.
- Offering other Bank products to meet customer needs and strengthen the relationship.
- Following Teller procedures consistently and adhering to compliance requirements.
- Establishing and maintaining effective, professional business relations with clients.
- Ensuring that client requests and inquiries are promptly resolved.
- Operating online teller terminal.
- Maintaining privacy of customer information.
- Ensuring that the Bank’s quality reputation is maintained and projected.
- Establishing and maintaining effective coordination and working relationships with area personnel and with management.
- Assisting area personnel as required.
- Assisting with training or orientation as needed.
- Keeping supervisor informed of area activities and of any problems or concerns.
- Completing required reports and records accurately and promptly.
- Attending meetings and training classes.
- Performing night drop functions as assigned.
- Performing related clerical duties as assigned.
- Ensuring that work areas are clean, secure, and well maintained.
- Cross selling Bank products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
