Teller

Byline Bank.•Chicago, IL

12d•$18 - $20•Hybrid

About The Position

Byline Bank is seeking hardworking, client-focused individuals to join their dynamic team. As a Teller, you will have the opportunity to contribute to the success of clients and make a difference in the communities served. This role involves interacting with customers and delivering a high level of customer service by processing customer transactions. Tellers are expected to follow bank policies to ensure ethical business practices, greet customers, assist them with their needs, and inform them about new products and other offerings. Additionally, Tellers may be required to travel to other branch locations for staffing coverage, demonstrate scheduling flexibility, be open to new ideas, and identify process improvements. Business dress as outlined in the Byline Bank dress code is mandatory.

Requirements

High School Degree or GED required.
Excellent customer service and oral communication skills.
Previous cash handling and/or Teller experience preferred.
Previous retail experience preferred.
Bilingual and biliterate in Spanish/English or Polish/English preferred for select locations.
Strong knowledge of Microsoft Office preferred.

Responsibilities

Adheres to service standards/expectations.
Answers branch phone/electronic inquiries according to etiquette standards for the Bank.
Provides service to all customers and prospective customers, following the Bank’s service standards and guidelines.
Maintains positive interpersonal relationships with customers and employees.
Meets or exceeds monthly sales production goals for products and services as assigned by manager.
Demonstrates in-depth product and services knowledge.
Identifies cross-selling opportunities by assessing customer needs and explaining product features and benefits. Identifies and refers business regularly.
Organizes and balances cash drawer daily and adheres to the cash limit policy and usage procedures.
Follows proper policy regarding the processing of transactions: deposits, withdrawals, check cashing, savings bonds, tax payments, traveler’s checks, cash advances, etc.
Maintains customer confidentiality, adheres to Bank Security Act and Privacy Policy. Safeguards and secures customer information in work area to ensure it is not viewed by others.
Maintains and adheres to Branch security procedures, follows open & close procedures, and protects bank assets and documents, etc.
Ensures proper work batching, re-verification, encoding, account numbers on checks, large item copies, etc.
All other duties as assigned.