Teller

CENTRAL BANCOMPANY, INC.•Oklahoma City, OK

2d•Onsite

About The Position

Consistently deliver Legendary Service by promptly and professionally greeting customers in-person and by phone and facilitating a welcoming and customer-focused environment. Accurately and efficiently process and record transactions for Bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments, and conducting money transfers. Understand and comply with loss control measures by maintaining cash drawer within prescribed limits. Verify and balance cash drawer daily. Assist in identifying cash offages. Engage with customers by exploring their needs and offering Bank products and/or services that are in the best interest of the customer. Recognize and identify cross-selling opportunities and refer customers to the appropriate business unit for additional products and services. Respond to customer inquiries and concerns and resolve problems or discrepancies with customer accounts. Demonstrate sound risk management in decision making, including displaying solid knowledge of guidelines for fraud prevention and robbery. Actively contribute to meeting branch business goals, as well as individual sales and customer service goals, by attending sales training and meetings and incorporating sales program initiatives. Acquire and maintain thorough knowledge and understanding of compliance and regulatory issues relating to teller and customer service areas (e.g., Bank Secrecy Act, Regulation CC, E, DD, P, OFAC, etc.) evidenced by appropriate application of these regulations in day-to-day operations. May be assigned vault balancing responsibilities. Assist others in the department or facility as needed and/or directed. Other miscellaneous duties as assigned.

Requirements

High school diploma or equivalent
Ability to operate teller and office equipment including computers, calculators/adding machines, telephones, voicemail, electronic typewriters, copy machines, fax machines, automatic currency counter, coin machine, check encoder, remote capture machine, and security devices.
Ability to read, write, and speak English
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Strong sales, interpersonal, and communication skills.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio, and percent
Ability to accurately and efficiently count, receive, and disburse cash
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations

Nice To Haves

Previous teller or cash handling experience
Previous customer service experience
Previous sales experience
Knowledge of bank accounts and services, policies and procedures, and regulations
Experience with banking software
Knowledge of spreadsheet and word processing software

Responsibilities

Greet customers promptly and professionally in-person and by phone.
Facilitate a welcoming and customer-focused environment.
Accurately and efficiently process and record transactions for Bank customers, including cashing checks, accepting deposits and withdrawals, processing loan payments, and conducting money transfers.
Maintain cash drawer within prescribed limits to comply with loss control measures.
Verify and balance cash drawer daily.
Assist in identifying cash offages.
Engage with customers to understand their needs and offer appropriate Bank products and/or services.
Identify cross-selling opportunities and refer customers to the appropriate business unit.
Respond to customer inquiries and concerns, and resolve problems or discrepancies with customer accounts.
Demonstrate sound risk management in decision making, including knowledge of fraud prevention and robbery guidelines.
Contribute to meeting branch business goals, individual sales, and customer service goals.
Acquire and maintain thorough knowledge of compliance and regulatory issues related to teller and customer service areas.
May be assigned vault balancing responsibilities.
Assist others in the department or facility as needed and/or directed.
Perform other miscellaneous duties as assigned.