Teller
About The Position
The Teller position involves performing a variety of transactions to service customers, including processing deposits, withdrawals, payments, cash, checks, and credit card advances. Tellers are responsible for maintaining excellent customer service, identifying and resolving customer issues, and referring customers to appropriate personnel for further assistance. They also play a role in recognizing customer needs for other bank products and services and cross-selling them. Additionally, Tellers must adhere to all bank policies and procedures regarding security, regulatory compliance, and BSA procedures, ensuring the prevention of fraudulent activities and accurate balancing of their cash drawers.
Requirements
- Maintains an understanding of the HFG mission statement and core values
- Will be required to work Saturdays and may be required to work extended hours.
- Flexibility in scheduling is a must
- Travel may be required
- Ability to stand for long periods of time
- Ability to lift up to 50 lbs
- Strong communications both written and oral
- Excellent customer service skills
- Ability to use computer systems and office equipment
- Adhere to the Bank’s dress code policy as found in the HFG Employee Handbook
- High school diploma/GED required
- Computer skills required
Nice To Haves
- Cash handling experience preferred
- Knowledge of Microsoft products a plus
- Customer service experience is a plus
- Fluency in a second language is a plus
Responsibilities
- Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
- Ensures excellence in customer service and maintain service standards at all times.
- Acts as a resource to identify customer servicing issues so that a resolution can occur and customer’s relationship is retained.
- Responds to customer requests, problems, and/or complaints, and if unable to immediately assist that customer, ensure the proper hand-off to the appropriate person to assist.
- Develops and maintains a working knowledge of our bank products and services and recognizes a customer’s potential product/service need. Upon recognizing the need, refers to the proper person to assist the customer.
- Provides the link between customers and other departments of the Bank by offering direction to the customers when there is a need for assistance or information from additional sources.
- Recognizes opportunities to suggest/cross-sell other Bank services to customers.
- Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
- Participates in individual, team, and Bank goals as set by the branch manager.
- Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.
- Ensures that BSA procedures are being properly followed.
- Answers phone and in-person account inquiries.
- Accounts for all money in individual cash drawer and balances transactions daily.
- Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures.
- Adhere to branch security procedures detailed in the HFG security manual.
- Assist in managing branch risk.
- Ability to work in a constant state of alertness and in a safe manner.
- Encourages CRA qualified volunteerism.
- Performs other similar duties as assigned or requested by the branch supervisors.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
