Teller in Whitehouse

Austin Bank•Whitehouse, TX

23d•Onsite

About The Position

The Teller position at Austin Bank is responsible for understanding and complying with regulatory requirements for financial transactions, including Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role emphasizes superior customer service, building strong customer relationships, and promoting loyalty to Austin Bank. The Teller will also participate in developing a teamwork atmosphere, stay informed about company communications, and enhance personal skills through ongoing training. Upholding the organization's values, particularly ethics, integrity, and confidentiality, is crucial. Key responsibilities include greeting customers, processing various deposits and payments, cashing checks, maintaining teller cash drawers, promoting bank products, balancing cash drawers, and assisting with customer documentation and record keeping.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high quality relationship building techniques.
Participate in developing a teamwork atmosphere.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances.
Obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote and/or sell bank products or services.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintain established department and Bank policies, procedures and objectives and quality assurance.

Nice To Haves

Subject to Company approval for external training.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Provide superior customer service and build high-quality customer relationships.
Promote a loyal relationship between the customer and Austin Bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organization's values, particularly relating to ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Process night depository, ATM, and Bank-by-mail deposits.
Receive checks and cash for deposit, verify amount, examine checks for proper endorsements and issue receipt for deposit amount.
Place holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cash checks after verification of customer signatures and balances, and obtain positive identification of payee.
Obtain information and complete Currency Transaction Reports for submission to BSA Officer.
Prepare Suspicious Activity Reports when applicable.
Maintain teller cash drawer within required limits.
Explain, promote and/or sell bank products or services such as travelers checks, savings bonds, money orders and cashier’s checks, etc.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accept utility bill and loan payments.
Process TT&L, EFTPS payments and cash advances.
Place stop payments on checks and drafts as requested by customer.
Balance teller cash drawer and cash vault daily.
Accept information for outgoing wire transfers.
Assist customers in preparing documentation on debit card disputes.
Assist in filing bank records/documentation.
Verify next day new account information and account file maintenance.
Open/process mail as required.
Answer telephone calls taking messages, forwarding calls or providing assistance to customers.
Cross-train in other areas.
Maintain confidentiality at all times.
Report to work regularly and promptly.
Contribute as a team player.
Enhance professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintain established department and Bank policies, procedures and objectives and quality assurance.