Teller Sioux City Main

Wells Fargo•Sioux City, IA

2d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network in Sioux City, Iowa. This front-line, customer-focused role supports everyday banking needs through in-branch interactions, accurately processing transactions while providing a welcoming and reliable experience. The Teller is a primary point of contact for customers and represents the branch through attentive service, care, and accuracy. The role builds foundational banking skills by helping customers understand their needs and introducing them to relevant services and digital tools. Tellers identify opportunities to assist customers and connect them with a banker for detailed product conversations. They work with branch teammates to support daily operations and deliver a consistent customer experience. Wells Fargo describes this position as an entry point to retail banking with opportunities for growth and career mobility supported by training, coaching, and a team-based culture. The work schedule will include Saturdays. The position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
A professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns to protect customers and the organization.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills to work effectively with branch teammates.
Organization and adaptability, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and direct them to efficient banking options, digital tools, self-service options, or the appropriate team member.
Build customer relationships through active listening and connect customers to relevant information, services, digital tools, or bankers.
Recognize potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, exercise sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, ask questions to clarify customer needs, and explain solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable Wells Fargo policies and procedures and fulfill risk and compliance obligations, including timely escalation and remediation of issues.