Teller Bilingual Part Time Nicetown Branch

Wells Fargo•Philadelphia, PA

1d•Onsite

About The Position

Wells Fargo is seeking a part-time, bilingual Spanish/English Teller to join its National Branch Network at the Nicetown branch in Philadelphia. This front-line, customer-focused role supports everyday banking needs through in-branch interactions, accurate transaction processing, and welcoming, reliable service. The Teller is a primary point of contact who represents the branch through strong service, attention to detail, and genuine care. The role involves learning about customers’ needs, introducing helpful products, services, and digital tools, and connecting customers to a banker for more detailed product conversations. The Teller works closely with branch teammates to support daily operations and deliver a consistent, high-quality customer experience. Wells Fargo describes this as an opportunity to develop foundational banking skills and gain exposure to retail banking, with training, coaching, and potential career mobility. The position requires a schedule that includes Saturdays and successful completion of a required language assessment. It is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, or education.
Bilingual speaking and listening proficiency in Spanish and English.
Ability to work a schedule that includes Saturdays.
Must take and pass the required language assessment.

Nice To Haves

Experience in customer-facing roles and the ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options, including digital tools, self-service options, or the appropriate team member.
Build customer relationships through active listening and connect customers to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, use sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; identify and escalate risks and issues appropriately.