Teller - Vero Beach/12th Street

Seacoast Bank Careers•Vero Beach, FL

1d•Onsite

About The Position

This position handles a wide range of customer transactions, from routine to complex, including check cashing, deposits, and withdrawals. Responsible for balancing cash drawers, providing product and service information, and delivering an exceptional customer experience. Proactively identifies and refers sales opportunities to support individual, departmental, and organizational goals while consistently earning customer trust through honesty, integrity, and professionalism.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Adhere to the highest legal and ethical standards applicable to our industry.
Be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles.
On time, successful completion of annual required training post-hire and effective execution of role responsibilities.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Bilingual (English/Spanish) skills preferred.

Responsibilities

Handle a wide range of customer transactions, including check cashing, deposits, and withdrawals.
Balance cash drawers.
Provide product and service information.
Deliver an exceptional customer experience.
Identify and refer sales opportunities.
Build rapport with customers.
Utilize and document open and closed-ended questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services.
Explain Seacoast Bank products and services to customers.
Create and enhance relationships based on customer needs.
Ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests.
Escalate complex financial matters to appropriate personnel.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and stay updated on industry changes.
Participate in community, charitable or civic events.
Collaborate with other associates within the branch and across the organization.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Process checks, cash, and negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, Business Continuity, and other regulated banking requirements.
Assist in remediating audit/scorecard/QC deficiencies.
Resolve customer concerns in a timely, professional, and positive manner.
Monitor own work for accuracy.