Teller (Full Time) - West Plano
About The Position
The Teller position involves performing numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks. The role also includes promoting the bank’s products and services and providing excellent customer service. Tellers represent the bank in a courteous and professional manner, maintain client relationships, and ensure client requests are resolved promptly. They operate online teller terminals, maintain customer information privacy, and ensure the bank's quality reputation is upheld. This role also involves assisting with training, completing reports, attending meetings and training classes, performing night drop functions, and maintaining clean work areas. A key aspect of the role is cross-selling Bank products and services.
Requirements
- High school graduate or equivalent.
- At least one year of related experience/cash handling required.
- Good communication skills.
- Professional appearance, dress, and attitude.
- Good math skills.
- Good typing skills.
- Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone.
- Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
- Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
- Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation.
- Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs.
- Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
Nice To Haves
- Understanding of Bank operations preferred.
- Previous Teller experience preferred.
Responsibilities
- Processing deposits, withdrawals, and posting to general ledger accounts.
- Cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks.
- Promoting the bank’s products and services.
- Providing excellent customer service.
- Representing the bank in a courteous and professional manner.
- Examining documents for endorsements and negotiability.
- Processing transfers between accounts.
- Selling traveler’s checks, official checks, and money orders.
- Processing credit card cash advances.
- Verifying and balancing cash daily.
- Detecting and resolving discrepancies promptly.
- Offering other Bank products to meet customer needs and strengthen relationships.
- Consistently following Teller procedures and adhering to compliance requirements.
- Establishing and maintaining effective, professional business relations with clients.
- Ensuring that client requests and inquiries are promptly resolved.
- Operating online teller terminal.
- Maintaining privacy of customer information.
- Ensuring that the Bank’s quality reputation is maintained and projected.
- Establishing and maintaining effective coordination and working relationships with area personnel and management.
- Assisting area personnel as required.
- Assisting with training or orientation as needed.
- Keeping supervisor informed of area activities and any problems or concerns.
- Completing required reports and records accurately and promptly.
- Attending meetings and training classes.
- Performing night drop functions as assigned.
- Performing related clerical duties as assigned.
- Ensuring that work areas are clean, secure, and well maintained.
- Cross selling Bank products and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
