Teller

Landmark National Bank•Dodge City, KS

10d•Onsite

About The Position

Serves as the essential link in delivering the Landmark National Bank commitment To be champions and catalysts for our communities. Delivers exceptional customer service that goes beyond prompt, accurate, and confidential bank transactions to also include a positive, friendly approach to building customer relationships. Works in an environment where individuals are trusted to work independently and as part of a productive, successful team. Models Landmark National Bank core values and assists with mentoring fellow associates. Provides efficient, safe, and confidential service to customers and follows all compliance requirements and procedures. Promotes bank products and services using a proven format.

Requirements

High school diploma or equivalent, or equivalent work experience
Maintain a high degree of discretion and confidentiality
Work independently within a team setting
Detail-oriented and organized
Advanced communication and customer service skills
Intermediate level of understanding of basic personal computer programs (Internet, Word, Excel, and Outlook)

Responsibilities

Provide excellent customer service by demonstrating the Landmark National Bank commitment To be champions and catalysts for our communities, which begins with greeting all customers and guests with a smile and addressing customer needs with prompt and accurate information and resolutions for customer concerns.
Develop and maintain relationships with all customers and your team of bank associates.
Support customer and Landmark National Bank success by promptly, accurately, securely, and confidentially completing bank transactions including, but not limited to deposits and withdraws, issuing money orders, cashier checks and other financial instruments, loan payments, exchange of foreign currency, branch capture, check and debit card orders, second day checks on new customer accounts, order currency, complete address changes, initiate wires, place new account holds, and issue Instant Issue Debit Cards.
Accountable for maintaining and balancing proper cash drawer levels and assist in vault balancing.
Accountable for implementing all regulatory requirements and procedures.
Implement all regulatory requirements and procedures related to transactions and be current on all assigned training courses.
Utilize a 7 Step Conversation to promote bank products and services, including role play, completing Weekly Checklist and Needs Solved Sheets.
Manage professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
Engage in Landmark National Bank culture initiatives and team success activities, including Daily Huddles, leading when assigned, Weekly Rally Meetings, New Account Training (Retail), and Celebration events.
Represent the bank well in the community.
Performs other duties and projects as assigned.
Adheres to bank policies and procedures.