Teller - Clermont

Seacoast Bank Careers•Clermont, FL

17d•Onsite

About The Position

The Teller position at Seacoast Bank is responsible for building customer relationships, processing transactions accurately, and ensuring adherence to bank policies and procedures. This role involves understanding customer financial needs, matching them with appropriate bank products, and contributing to the overall success of the branch. Tellers are expected to maintain a high level of customer service, uphold ethical standards, and participate in community events.

Requirements

High school diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
Adhere to the highest legal and ethical standards applicable to our industry.
Be familiar and compliant with all regulatory, legal, ethical, and Bank risk mitigation requirements.
Complete annual required training post-hire.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Exhibit consistent relationship building with customers, including preparing for interactions, building rapport, and understanding financial goals.
Effectively utilize and document open and closed-ended questions to understand customer needs.
Match customer needs to Seacoast Bank products and services and confidently explain them.
Create and enhance relationships based on customer needs and ask for referrals.
Exhibit good listening skills and speak clearly and persuasively.
Respond promptly to customer needs and requests, escalating complex matters as needed.
Balance business needs with customer requests while managing potential risk.
Embrace new technology and stay updated on industry changes.
Participate in community, charitable, or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling processes and identify referral opportunities.
Observe presentations regarding banking products/services and develop a strong understanding of customer-facing technology.
Process checks, cash, and negotiable instrument transactions adhering to bank policies and procedures.
Ensure branch adherence to AML/BSA requirements, audit procedures, operational procedures, dual control, security, and Business Continuity.
Assist in remediating audit, scorecard, or QC deficiencies.
Proactively resolve customer concerns in a timely, professional, and positive manner.
Balance cash drawer daily and monitor work for accuracy.
Follow instructions and respond to management direction to resolve customer objections and problems.
Adhere to Seacoast Bank’s Code of Conduct and follow all safety and security procedures.
May be assigned vault responsibilities.