Teller - Tiffany Branch/Port St. Lucie

Seacoast Bank Careers•Port St Lucie, FL

22h•Onsite

About The Position

The Teller position at the Tiffany Branch/Port St. Lucie location is responsible for relationship building and efficient operations. This role involves preparing for customer interactions, building rapport, understanding customer financial goals, and matching them with Seacoast Bank products and services. Tellers are expected to explain products, create and enhance relationships, ask for referrals, and exhibit strong listening and communication skills. They must respond promptly to customer needs, seek assistance for complex matters, balance business needs with customer requests, and embrace new technology. Participation in community events and collaboration with colleagues are also key aspects of the role. Operationally, Tellers process checks, cash, and negotiable instruments, adhering to bank policies and procedures, including AML/BSA requirements, audit procedures, and security protocols. They assist in remediating deficiencies, resolve customer concerns professionally, balance their cash drawer daily, and follow management direction. Adherence to Seacoast Bank’s Code of Conduct and safety procedures is mandatory. Vault responsibilities may also be assigned.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Exhibit consistent relationship building including preparing for various customer interactions, building rapport, and effectively utilizing open and closed-ended questions to understand customer financial goals.
Match customer needs to Seacoast Bank products and services and confidently explain them.
Create and enhance relationships based on customer needs and ask for referrals from new and existing customers.
Exhibit good listening skills and speak clearly and persuasively, responding promptly to customer needs and requests.
Seek out appropriate people for complex financial matters and balance business needs with customer requests while managing potential risk.
Embrace new technology and remain up to date on industry changes to foster idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process and skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Process checks, cash, and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
Assist in remediating audit / scorecard / QC deficiencies.
Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve customer objections and solve problems.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.