Teller (Port St. Lucie/Part Time)

Seacoast Bank Careers•Port St Lucie, FL

1d•Onsite

About The Position

The Teller position at Seacoast Bank in Port St. Lucie is a part-time role, 20 hours per week, focused on building customer relationships and performing essential banking operations. Key aspects include understanding customer financial goals, matching them with bank products and services, processing transactions, and ensuring adherence to banking policies and regulations. The role also involves embracing new technology, participating in community events, and collaborating with team members to provide excellent customer service and maintain bank security.

Requirements

High School diploma or equivalent required
Minimum of 6 months cash handling experience required
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours
Demonstrate excellent communication (written and verbal) and interpersonal skills
Able to work independently and exercise a high degree of initiative
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred

Responsibilities

Prepare for various customer interactions
Build rapport
Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
Match customer needs to Seacoast Bank products and services
Confidently and proficiently explain Seacoast Bank products and services to customers
Create and enhance relationships based on customer needs
Ask for referrals from new and existing customers
Exhibit good listening skills and speak clearly and persuasively in positive or negative situations
Respond promptly to customer needs and requests for service
Quickly seek out appropriate people in more complex financial matters
Balance business needs with customer requests while managing potential risk to bank
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation
Participate in community, charitable or civic events
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization
Develop an introductory understanding of consumer deposit and lending products and processes
Develop proficiencies in outbound calling process
Develop skills to identify referral opportunities with internal business partners
Observe presentations regarding banking products/services through networking events
Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures
Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets
Assists in remediating audit / scorecard / QC deficiencies
Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed
Balance cash drawer daily and monitors own work for accuracy
Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship
Adhere to Seacoast Bank’s Code of Conduct
Follow all safety and security procedures
May be assigned vault responsibilities
Adhere to the highest legal and ethical standards applicable to our industry
Be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles
Complete annual required training post-hire and effective execution of role responsibilities