Customer Service Specialist - Port St Lucie

Massey Services, Inc.•Port Saint Lucie, FL

19h•Onsite

About The Position

Massey Services, based in Orlando, Florida, is a large and respected service company with over four decades of providing quality service. The company has experienced consecutive years of profitable growth since 1985, employing over 2,800 team members and operating over 2,400 vehicles. They provide Residential and Commercial Pest Prevention, Termite Protection, Landscape and Irrigation Services to over 800,000 customers from 190+ Service Centers across multiple states including Florida, Georgia, Louisiana, Texas, South Carolina, North Carolina, Virginia, Tennessee, Alabama, and Oklahoma. This role involves extensive customer interaction, both inbound and outbound, to ensure satisfaction and manage accounts.

Requirements

High School Diploma or GED at a minimum
Previous experience with customer service on the phone
Strong problem solving skills
Excellent computer, typing, and 10-key skills
Time management talent and a sense of urgency
Ability to pass background checks

Responsibilities

Answering incoming customer calls in a courteous & professional manner
Resolving customer inquiries, requests, billing questions, and scheduling service
Welcoming prospective new customers interested in learning about our services
Making a high volume of outbound calls to ensure customer satisfaction, confirm service appointments, and collect overdue payments
Potentially expanding to include daily reporting
Potentially expanding to include updating customer account information
Potentially expanding to include accounts payable
Potentially expanding to include human resource paperwork
Potentially expanding to include payroll processing