Teller

Hills Bank•Iowa City, IA

4d•Onsite

About The Position

The Teller position at Hills Bank focuses on directly servicing customers with the paying and receiving functions of the bank. This includes handling various customer savings, checking, and credit account transactions, as well as providing customer services like selling money orders. The role emphasizes providing a high level of customer service, balancing daily transactions, and understanding compliance regulations related to teller services. New Tellers will benefit from a designated career path and detailed training program, starting with foundational training and progressing to more advanced components and other areas of the bank. The training involves shadowing experienced co-workers and being shadowed until confidence is achieved. Hills Bank encourages career growth within the company, inviting employees to take the first step by applying.

Requirements

Prefer a high school degree or equivalent.
1-2 years' experience in a related position. Preferably in retail with cash handling responsibilities.
Skills needed in a typical office environment, including computer skills.
Utilization of office equipment.
Dexterity to count money.
Ability to lift 50 pounds.
Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.
Spanish proficiency pay differential eligible.

Nice To Haves

Experience in retail with cash handling responsibilities.

Responsibilities

Directly service customers with the paying and receiving functions of the bank.
Handle a variety of customer savings, checking, and credit account transactions.
Provide customer services such as sales of money orders.
Provide a high level of customer service to bank customers requiring teller services.
Refer customers to other bank departments as appropriate for additional services.
Balance daily transactions and understand compliance regulations related to teller services.
Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.
Issue official checks, money orders, and bank checks.
Process the redemption of bonds and help customers with additional services.
Note and verify significant information as required by Bank policy and procedure.
Ensure that Bank procedures are followed when processing transactions.
Maintain favorable customer relations through proper handling of all collection and disbursement functions.
Understand customer needs and bank products offered.
Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.
Maintain confidentiality of customer account information.
Open night deposit vault, logging contents, distributing contents to proper individuals, and processing all deposits and other transactions using dual control at all times.
Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed.
Understand and comply with related laws and compliance regulations that pertain to teller duties (e.g., bank secrecy act, privacy, funds availability policy).
Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts.
Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient and courteous manner.
Maintain adequate working funds as required by Bank policy.
Verify and balance assigned cash drawer daily with minimal cash variances.
Assist supervisor in reconciling errors or discrepancies for self and other tellers.
Purchase working money supply from Assistant Branch Manager/Branch Manager as needed.
Count and verify currency.
Support the overall sales effort, potentially meeting direct sales goals for referrals.
Identify customer's financial services needs and cross-sell services to meet those needs.
Advise customers on promotional items and services.
Give referrals to customer service on prospects/customers for potential sales of products based on life events.
Give referrals to other departments like Commercial, Home Mortgage, and Trust and Wealth Management.
Participate as part of various retail product campaigns the bank initiates.
Assist the office with special events and promotions.
Be aware of overall bank product offering to refer customers to appropriate departments.
Utilize the bank's Customer Relationship Management (CRM) system to personalize customer interactions, manage referrals, and maintain appropriate entries.
Adhere to customer service standards through Voice of the Customer program.
As part of the overall team, may be requested to assist in the support of other bank activities.
Participate in community activities throughout the year.
Perform other duties as assigned.