Teller (Full Time) - Longview
About The Position
The Teller position involves performing numerous functions including processing deposits, withdrawals, posting to general ledger accounts, cashing negotiable items, processing loan payments, savings bonds, and cashier’s checks. The role also includes promoting the bank’s products and services and providing excellent customer service. The Teller is responsible for the efficient, effective, and accurate performance of Teller functions, representing the bank in a courteous and professional manner. This includes receiving and processing deposits, loan payments, cashing checks and other negotiable instruments, examining documents for endorsements and negotiability, processing transfers between accounts, selling traveler’s checks, official checks, and money orders, and processing credit card cash advances. The Teller must verify and balance cash daily, detect and resolve discrepancies promptly, and offer other Bank products to meet customer needs and strengthen relationships. Consistency in following Teller procedures and adherence to compliance requirements is essential. The role also involves establishing and maintaining effective, professional business relations with clients, ensuring prompt resolution of client requests and inquiries, operating an online teller terminal, and maintaining the privacy of customer information. The Teller is expected to maintain and project the Bank’s quality reputation and to establish and maintain effective coordination and working relationships with area personnel and management, assisting as required and keeping the supervisor informed of activities and concerns. This role may also involve performing night drop functions and related clerical duties, ensuring work areas are clean, secure, and well maintained, and cross-selling Bank products and services.
Requirements
- High school graduate or equivalent
- At least one year of related experience/cash handling required
- Good communication skills
- Professional appearance, dress, and attitude
- Good math skills
- Good typing skills
- Ability to operate related computer applications and business equipment including adding machine, typewriter, copy machine, coin, and money counting machines, and telephone
- Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables.
- Mathematics Ability: Ability to perform basic math skills, use decimals to compute ratios, percentages, and to draw and interpret graphs.
- Language Ability: Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation. Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs. Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary.
Nice To Haves
- Understanding of Bank operations preferred
- Previous Teller experience preferred
- Mentor Program DNA
- Standard/UX
- All required training and webinars in 90-day plan
- CTR/MIL understanding
- IVIEW Product Knowledge
- ATM Balancing
- WITS/Wires – min. domestic
- Risk Management Skill
- Dual Control Experience
Responsibilities
- Processing deposits
- Processing withdrawals
- Posting to general ledger accounts
- Cashing negotiable items
- Processing loan payments
- Processing savings bonds
- Processing cashier’s checks
- Promoting the bank’s products and services
- Providing excellent customer service
- Receiving and processing deposits
- Receiving and processing loan payments
- Cashing checks and other negotiable instruments for clients
- Examining documents for endorsements and negotiability
- Processing transfers between accounts
- Selling traveler’s checks, official checks, and money orders
- Processing credit card cash advances
- Verifying and balancing cash daily
- Detecting and resolving discrepancies promptly
- Offering other Bank products to meet customer needs and strengthen the relationship
- Following Teller procedures consistently and adhering to compliance requirements
- Establishing and maintaining effective, professional business relations with clients
- Ensuring that client requests and inquiries are promptly resolved
- Operating online teller terminal
- Maintaining privacy of customer information
- Assisting area personnel as required
- Assisting with training or orientation as needed
- Keeping supervisor informed of area activities and of any problems or concerns
- Completing required reports and records accurately and promptly
- Attending meetings and training classes
- Performing night drop functions as assigned
- Performing related clerical duties as assigned
- Ensuring that work areas are clean, secure, and well maintained
- Cross selling Bank products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
