Teller - Pearlridge Branch

Central Pacific Bank•Aiea, HI

6d•$20 - $22•Onsite

About The Position

Tellers at Central Pacific Bank are the face of the company, responsible for processing routine financial transactions and providing exceptional customer service. They aim to exceed customer expectations, welcome everyone warmly, and help customers meet their financial goals by informing them of relevant products and services. The role requires individuals who want to make a difference in their communities and embody the company's core values of a "Voyaging Spirit" and being "Positively Ohana". Key competencies include delivering positive customer interactions, empowerment, ownership, active listening, effective communication, and being action and solution-oriented.

Requirements

High School Diploma or equivalent required.
6 months or more of experience in cash handling and customer service (for Teller I).
1+ year(s) of experience in cash handling and customer service (for Teller II).
1+ year(s) of experience in a Financial Institution and/or Teller experience (for Teller II).
Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
Must be able to clearly communicate verbally and in writing with all internal and external customers.
Must also be able to hear sufficiently to engage in daily discussions and interactions.
Must be able to read and understand bank-related documents.
Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time.
Must also be able to adapt to different work environments as needed to perform the job.

Responsibilities

Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a “Voyaging Spirit” and being “Positively Ohana”.
Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.
Provides an Exceptional Customer Experience.
Delivers personalized customer service and consistently look for ways to “WOW” customers.
Tackles a variety of financial transactions ranging from check cashing & cash deposits to loan payments to counting currency and coin accurately.
Maintains accurate records of each customer in accordance with the bank’s policies and procedures.
Answers customer questions with a can-do attitude, no matter how complex or technical.
Complies with all security procedures and bank regulations that apply to your position.
Maintains working knowledge of our policies and procedures that apply to your position.
Safeguards assigned, branch and customer cash according to Security Procedures.
Holds financial conversations to determine needs and refer appropriate solutions.
Identifies referral opportunities to maintain relationships and adds value for all customers.
Actively cross sells bank products and services.
Participates in branch or bank wide campaigns.
Maintains and submits customer referrals and reports as required.
Works as a team to meet and exceed individual and team goals.