Teller - Brownwood

Seacoast Bank Careers•The Villages, FL

7d•Onsite

About The Position

The Teller position at Seacoast Bank is responsible for relationship building and efficient operations. This role involves preparing for customer interactions, building rapport, understanding customer financial goals, and matching them with appropriate bank products and services. Tellers are expected to explain products, create and enhance relationships, ask for referrals, and exhibit strong listening and communication skills. They must respond promptly to customer needs, seek assistance for complex matters, and balance business needs with customer requests while managing risk. Embracing new technology, staying updated on industry changes, and participating in community events are also key aspects of the role. Tellers will develop an understanding of consumer deposit and lending products, outbound calling processes, and identifying referral opportunities. They will also gain proficiency in customer-facing technology and enrolling customers in self-service options. Operationally, Tellers process checks, cash, and negotiable instruments according to bank policies, ensuring adherence to AML/BSA requirements, audit procedures, and operational protocols. They assist in remediating deficiencies, resolve customer concerns professionally, and balance their cash drawer daily. Following management direction, solving problems, and adhering to the Code of Conduct and safety procedures are essential. Vault responsibilities may also be assigned.

Requirements

High School diploma or equivalent required.
Minimum of 6 months cash handling experience required.
Demonstrate excellent communication (written and verbal) and interpersonal skills.
Able to work independently and exercise a high degree of initiative.
PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.

Nice To Haves

Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.

Responsibilities

Exhibit consistent relationship building including, but not limited to: Prepare for various customer interactions, Build rapport, Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers, Match customer needs to Seacoast Bank products and services, Confidently and proficiently explain Seacoast Bank products and services to customers, Proven ability to create and enhance relationships based on customer needs, Ask for referrals from new and existing customers, Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
Respond promptly to customer needs and requests for service. Quickly seek out appropriate people in more complex financial matters.
Able to balance business needs with customer requests while managing potential risk to bank.
Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
Participate in community, charitable or civic events.
Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
Develop an introductory understanding of consumer deposit and lending products and processes.
Develop proficiencies in outbound calling process.
Develop skills to identify referral opportunities with internal business partners.
Observe presentations regarding banking products/services through networking events.
Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
Ensure branch adherence to AML/BSA requirements (Currency Transaction Reports, Suspect Activity Form, etc.), audit procedures, operational procedures, dual control, security, Business Continuity, and all other regulated banking requirements to protect associates, clients, and bank assets.
Assists in remediating audit / scorecard / QC deficiencies.
Proactively helps to resolve customer concerns in a timely, professional and positive manner, escalating issues to the next level of authority as needed.
Balance cash drawer daily and monitors own work for accuracy.
Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
Adhere to Seacoast Bank’s Code of Conduct.
Follow all safety and security procedures.
May be assigned vault responsibilities.