Teller

GPO Federal Credit Union•Village of Ilion, NY

12h•$18 - $23•Onsite

About The Position

The teller position is one that has primary contact with GPO’s membership and plays a vital role in ensuring our members receive quality service. As a teller you must act as a member advocate by seeking ways to enhance the member experience while completing daily transactions. As a Teller you will gain multiple skills & knowledge such as proper cash handling & customer service skills, knowledge of financial products and sales experience.

Requirements

Bring positivity and enthusiasm to work every day.
Adapt a work ethic that is aligned with GPO’s mission and keeps our member service at the forefront.
Hold yourself accountable for the promises you make and the actions you take.
Complete training as assigned and continually search for opportunities to enhance one’s ability and knowledge.
Effectively communicate with fellow employees, teller supervisor and branch management while maintaining a professional and courteous demeanor.
Protect member information by using discretion when discussing member matters and properly following all policies and procedures related to confidential information.
Help create a positive image of your branch by playing an active role in your branch community.
Determined and motivated individual with a positive attitude.
Ability to work in a team setting as well as take on projects as an individual.
A high-school diploma or a GED.
A minimum 6 months of cash-handling experience.
Willingness to promote credit union products and services.
Must be able to operate a 10-key calculator and possess keyboarding skills.
Must be proficient in various data processing programs.
Must be able to maintain and troubleshoot automated teller machines and coin machines.

Responsibilities

Engage with members to guarantee a positive experience and develop strong member relationships.
Look for opportunities to refer products and services that would provide value and benefit to the members in addition to helping the branch meet overall sales goals.
Complete transactions accurately to ensure a balanced drawer daily.
Greet members as they enter the building to create a welcoming and aware environment.
Perform transactions in a professional manner to build member confidence and trust.
Resolve service issues and answer member questions or refer members to another employee as appropriate to guarantee member satisfaction and retention.
Maintain the ATM and night depository as directed by the teller supervisor.
Act as a first line of defense against member fraud by reporting suspicious or irregular activity and educating our members on account security.
Perform other duties as requested to ensure an efficient and smooth teller line.
Exercise sound judgement when making decisions as they relate to position duties and the credit union’s policies and procedures.
Be responsible for safeguarding the credit union’s assets by ensuring that policies and procedures are followed.
Keep the teller supervisor and branch manager informed regarding key issues and respect the chain of command when issues arise.
Effectively communicate within the branch to ensure the flow of ideas and information.

Benefits

Employer Paid 401K Retirement Plan (starting on your first day with 3% employer contribution match)
Life Insurance
Long Term Disability
HSA Contributions
Competitive Salaries
Annual Raises and Incentives
Low Cost Medical, Dental, & Vision Insurance
Paid Vacation Time
Sick Leave
Personal Time
11 Paid Holidays