Part Time Teller (30 hours)

bankESB•Northampton, MA

15h•Onsite

About The Position

This is a part-time Teller position, approximately 30 hours per week. The role involves performing various customer service and operational duties within a bank branch, ensuring adherence to policies and procedures while providing excellent customer service.

Requirements

High school diploma/GED required
Cash handling experience preferred
Computer skills required

Nice To Haves

Knowledge of Microsoft products a plus
Customer service experience is a plus
Fluency in a second language is a plus

Responsibilities

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.
Ensures excellence in customer service and always maintain service standards.
Acts as a resource to identify customer servicing issues so that a resolution can occur, and customer’s relationship is retained.
Responds to customer requests, problems, and/or complaints, and ensure the proper hand-off to the appropriate person to assist if applicable.
Develops and maintains a working knowledge of our bank products and services and recognizes a customer’s potential product/service need.
Recognizes opportunities to suggest/cross-sell other Bank services to customers.
Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments, cash, checks, and credit card advances.
Participates in individual, team, and Bank goals as set by the branch manager.
Adheres to internal controls/policies regarding audit, dual control, security, regulatory compliance, cash limits and robbery procedures which protect the Bank, employees, and customers.
Ensures that BSA procedures are being properly followed.
Answers phone and in-person account inquiries.
Accounts for all money in individual cash drawer and balances transactions daily.
Ensure the prevention of fraudulent activities through adherence to Bank policies and procedures.
Adhere to branch security procedures detailed in the HFG security manual.
Ability to work in a constant state of alertness and in a safe manner.