Teller - Lancaster East Office

Park National Bank•Lancaster, OH

3d•Onsite

About The Position

This is an hourly, part-time position generally requiring 30+ hours per week. The operating hours are Monday through Friday 9:00am - 5:00pm and Saturday 9:00am - 12:00pm. The average number of Saturdays to be worked per month are 2-3.

Requirements

Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Able to Multi-Task or Juggle Priorities
Ability to work as part of a team
Active listening skills with an ability to proactively identify and recommend products and services
Ability to work independently and handle basic customer issues
High School Diploma or Equivalent required

Nice To Haves

1 year or more of banking experience preferred
Prior cash handling, sales or customer service experience preferred

Responsibilities

Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
Complete transaction processing timely, accurately, and in accordance with bank procedures.
Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
Refer loan and deposit customers or prospects to subject matter experts.
Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
Utilize product knowledge to assist customers and suggest products and services to meet their needs.
Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations.
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improved work flow and service to customers.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
Deliver a consistent, high level of service within our Serving More standards.
Other duties as assigned.