Teller

Florence Bank • Hadley, MA

43d • $18 - $23 • Onsite

About The Position

Handles various customer transactions in a courteous, professional, and accurate manner, while adhering to bank policies and procedures. Creates awareness about bank products and services and refers customers to appropriate employees. Attempts to answer and/or resolve customer inquiries/problems. Protects the confidentiality of non-public personal information while maintaining a focus on fraud prevention. Maintains a working knowledge of the BSA requirements and related policies and procedures. Provides support to all branches.

Requirements

• High school diploma or GED required.
• Experience in a customer service-related position.
• Strong communication and interpersonal skills.
• Strong aptitude in math.
• Strong knowledge of current technology and ability to adapt to changing technology.
• Responsible for completing an accurate CTR.
• Properly identify all bank customers in accordance with the bank’s Customer Identification Program.
• Duty to report apparent suspicious activity and OFAC matches to the BSA Officer and the Security Officer.

Responsibilities

• Consistently provides superior professional service to internal and external customers.
• Consistently meets expectations of teamwork, punctuality, and regular, reliable attendance.
• Performs a variety of teller duties including but not limited to deposits, withdrawals, check cashing, loan payments, cash advances, and issuing money orders and official checks.
• Operates and balances a cash drawer daily.
• Processes night deposit bags following bank guidelines.
• Participates in the balancing of ATMs.
• Creates awareness about bank products and services and refers customers to appropriate employees.
• Attempts to answer and/or resolve customer inquiries/problems.
• Protects the confidentiality of non-public personal information while maintaining a focus on fraud prevention.
• Maintains a working knowledge of the BSA requirements and related policies and procedures.
• Provides support to all branches.
• Assumes additional responsibilities, as requested.

Benefits

• Competitive salary
• Generous paid time off
• 12 paid holidays
• Dynamic work culture
• Fun work environment
• Weekly pay schedule
• Medical, dental, vision and life insurance upon hire
• 401K plan with dollar-for-dollar match
• Profit sharing bonus after two full calendar years of employment
• Robust wellness program with monetary incentives
• $5,000 tuition reimbursement each calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED