Teller Part Time Galax Branch

Wells Fargo Bank•Galax, VA

2d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network at the Galax branch. This front-line, customer-focused position supports customers’ everyday banking needs through in-branch interactions. The Teller accurately processes transactions while providing a welcoming, reliable experience and representing the branch through strong service, attention to detail, and genuine care. The role builds foundational banking skills by helping the Teller understand customers’ needs and introduce relevant products, services, and digital tools. The Teller identifies opportunities to support customers and connects them with the appropriate banker for more detailed product conversations. The position works closely with branch teammates to support daily operations and a consistent, high-quality customer experience, with training, coaching, and opportunities for career growth and mobility. The position is part-time, based at 300 N. Main St., Galax, VA 24333, and requires a schedule that includes Saturdays. The stated base pay range is $20.00–$25.00. The role is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles and strong attention to detail, including accurately processing transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and explain solutions clearly.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to appropriate banking options, including digital tools, self-service options, or team members.
Build customer relationships by listening to everyday financial needs and connecting customers with relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately while exercising sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, use active listening to clarify customer needs, and provide straightforward solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions and concerns and escalate more complex issues for timely resolution.