Full - Time Teller

The Union Bank Company•Gibsonburg, OH

7d•Onsite

About The Position

The Union Bank Company is seeking a Full-Time Teller for their Gibsonburg Branch. This role supports the company's core values by providing an exceptional client experience. The Teller performs comprehensive cash receipt and payment services, handles various client account transactions, and offers deposit products. Additionally, the Teller identifies sales opportunities, makes referrals for other bank products and services, and cross-sells financial institution services. The position also involves balancing the cash drawer, reporting discrepancies, and ensuring compliance with all policies and procedures. The Teller station must be kept orderly and stocked, and equipment malfunctions should be reported. This role may also be responsible for bank opening/closing and promoting positive relations with all contacts.

Requirements

High school diploma or GED required.
Customer Service experience required.
Must be able to lift 25 lbs.

Nice To Haves

Cash handling experience preferred.

Responsibilities

Performing comprehensive, prompt, and efficient client transactions and services.
Assisting clients with resolution of account problems and issues.
Receiving checks for cash and for deposits to accounts, verifying amounts, examining checks for proper endorsement and possible fraud, and entering deposits into the computer system.
Cashing checks and processing withdrawals; paying out money after verification of client and balances.
Recommending the best bank products, including checking accounts, to clients by using the Service Excellence Process and asking for business.
Identifying sales opportunities at the Teller counter and at the drive thru and making professional referrals to other team members for products and services that cannot be opened directly.
Participating in sales goals for items such as debit cards, credit cards, digital and mobile banking, and referrals for other bank products and services.
Offering, opening, and referring, where appropriate, other financial institution products and services such as consumer and mortgage loans, checking and savings accounts, Wealth Management, Treasury Management, Commercial, deposit and loan products, merchant services, IRAs, certificates of deposit, safe deposit boxes, etc.
Cross-selling financial institution services such as safe deposit boxes, savings, CDs, online & mobile banking, debit cards, credit cards, etc.
Receiving and processing mortgage, consumer loan and other payments and ensuring the payments match balances due.
Placing holds on accounts, as necessary, for uncollected funds.
Counting, verifying and packaging coin and currency for buy/sell to vault and Fed.
Balancing cash drawer at the end of the shift and comparing total amounts to computer generated proof sheet.
Reporting any discrepancies to the supervisor, as necessary.
Checking night depository bags and recording proper information on the financial institution’s forms.
Assisting in the bank-by-mail function, where available.
Complying with all department and company policies and procedures.
Keeping abreast of changes in products, policies, and procedures, and attending training as needed.
Ensuring that the Teller station is orderly and properly stocked with forms, supplies, etc.
Reporting malfunctions of Teller terminals and other equipment used at Teller station.
May be responsible for bank opening/closing.
Promoting and maintaining positive relations with all contacts, clients, potential clients, and team members.
Contributing to the fulfillment of department and company objectives and goals.
Performing other duties as assigned.