Teller

Glacier Bancorp, Inc.•Layton, UT

7h•Onsite

About The Position

Come join the Layton Teller Team, located at 12 S Main St, in Layton, UT! This position is the ‘frontline’ of the bank and plays a fundamental role in achieving our customer satisfaction in the day-to-day processes at the branch. Prior cash handling experience and excellent customer service skills are preferred for this position, as well as the applicant being comfortable making dozens of transactions daily, and communicating with various customers.

Requirements

High School Diploma or GED
Prior Cash Handling Experience
First Community Bank of Utah will conduct a credit and background screening as a part of the pre-hire process.
Excellent communication and time management skills
Customer satisfaction - Courtesy, tact and diplomacy are essential elements of job
Basic PC knowledge
Attention to detail and mathematical skills

Nice To Haves

Prior cash handling experience and excellent customer service skills are preferred

Responsibilities

Conduct customer’s financial transactions within time limits and established guidelines (deposits, withdrawals, check cashing, loan payments, sales of official checks & money orders, and other duties as assigned)
Balance accurately and maintains cash limits of his/her drawer on a daily basis
Take an active role in branch programs by greeting all customers, learning their names and meeting their banking needs by introducing new products and services (credit cards, savings bonds, etc.)
Go the ‘extra mile’ to build trust relationships, customer loyalty and satisfaction
Comply with regulatory requirements
Manage risk in every transaction and detect fraudulent transactions to prevent loss
Resolve customer issues and provide relevant assistance
Regular and predictable attendance is an essential function of this job
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers
Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU
Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Adhere and support the FCBU Values & Purpose
Keeps management appropriately informed of area activities and of any significant problems
Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel)
Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful
Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
Additional duties as requested or assigned