Teller Austin Far West and MB

Wells Fargo Bank•Austin, TX

2d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network at the Austin Far West location. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions. The Teller accurately processes transactions, provides a welcoming and reliable experience, learns about customers’ needs, and introduces helpful products, services, and digital banking tools. The role connects customers with a banker for detailed product conversations and works closely with branch teammates to support daily operations and consistent service. It provides exposure to retail banking and opportunities for career growth through Wells Fargo training, coaching, and team-based culture. The role includes routine banking transactions, customer service, operational activities, and risk management in accordance with company policies and controls. The schedule will include Saturdays. The position is not eligible for Visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent demonstrated through work experience, training, military experience, education, or a combination of these.
Ability to work a schedule that includes Saturdays.

Nice To Haves

Experience in customer-facing roles, with strong attention to detail and the ability to process transactions accurately across multiple systems in a fast-paced environment.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to build accuracy, confidence, and consistency in customer transactions quickly.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and escalate concerns appropriately.
Ability to understand customer needs, identify referral and service opportunities, and educate customers on digital banking tools.
Strong collaboration and relationship-building skills.
Organized and adaptable, with the ability to prioritize in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process deposits, withdrawals, payments, check cashing, and other routine service transactions.
Welcome customers, understand their needs, and guide them to appropriate banking options, including digital tools, self-service options, or team members.
Build customer relationships by listening to understand everyday financial needs and connecting customers with relevant information, services, tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, using sound judgment and managing risk in accordance with policies and controls.
Communicate clearly, ask questions to clarify customer needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues to support timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; identify and escalate issues and make sound risk decisions.