Teller in Jacksonville

Austin Bank•Jacksonville, TX

7h•Onsite

About The Position

The Teller position at Austin Bank is responsible for providing superior customer service, building strong customer relationships, and processing financial transactions accurately and efficiently. This role involves handling deposits, cashing checks, managing a cash drawer, promoting bank products, and ensuring compliance with all relevant regulations, including the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). The Teller also plays a part in maintaining a positive team environment and contributing to the overall success of the branch.

Requirements

Understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP).
Exhibit superior customer service.
Demonstrate high quality relationship building techniques.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Take advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Verify amount of checks and cash for deposit.
Examine checks for proper endorsements.
Verify customer signatures and balances for check cashing.
Obtain positive identification of payee.
Maintain teller cash drawer within required limits.
Maintain appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Balance teller cash drawer and cash vault daily.
Maintain confidentiality at all times.
Report to work regularly and promptly.

Nice To Haves

Cross-trains in other areas.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.

Responsibilities

Greets customers and provides superior customer service.
Processes night depository, ATM, and Bank-by-mail deposits.
Receives checks and cash for deposit, verifies amount, examines checks for proper endorsements and issues receipt for deposit amount.
Places holds on checks accepted for deposits, if warranted, in accordance with regulations.
Cashes checks after verification of customer signatures and balances.
Obtains positive identification of payee.
Obtains information and completes Currency Transaction Reports for submission to BSA Officer.
Prepares Suspicious Activity Reports when applicable.
Maintains teller cash drawer within required limits.
Explains, promotes and/or sells bank products or services such as travelers checks, savings bonds, money orders and cashier’s checks, etc.
Maintains appropriate log of cash sale of Cashier’s Checks and travelers checks per requirements of Bank Secrecy Act.
Accepts utility bill and loan payments.
Processes TT&L, EFTPS payments and cash advances.
Places stop payments on checks and drafts as requested by customer.
Balances teller cash drawer and cash vault daily.
Accepts information for outgoing wire transfers.
Assists customers in preparing documentation on debit card disputes.
Assists in filing bank records/documentation.
Verifies next day new account information and account file maintenance.
Opens/processes mail as required.
Answers telephone calls taking messages, forwarding calls or providing assistance to customers.
Cross-trains in other areas.
Maintains confidentiality at all times.
Reports to work regularly and promptly.
Contributes as a team player.
Enhances professional growth and development through participation in educational programs, current literature, and in-service meetings, etc.
Maintains established department and Bank policies, procedures and objectives and quality assurance.