Teller

First Dakota National Bank•Mitchell, SD

16d•Onsite

About The Position

Teller - Mitchell First Dakota is hiring a full-time Teller to join our Mitchell team. A Teller is responsible for performing branch duties to support and engage in First Dakota’s culture for exceptional customer service. Duties include accepting retail, commercial checking, and savings deposits, cashing checks and savings withdrawals, processing loan payments and assisting with night depository and vault duties. Teller provides quality service, through effective use of the Customer Service Expectations. Actively looks for additional opportunities to refer and cross-sell bank services while processing transactions.

Requirements

High school diploma or general education degree (GED).
Customer service and cash handling experience preferred.
Positive attitude and good work ethic.
Ability to process a variety of transactions accurately and efficiently.
Capability to maintain strict confidentiality.
Attention to detail.
Comply with all Bank policies and procedures.
Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs.
Strong organizational skills.
Ability to work well in a team environment.
Punctuality is a must.
Adaptability - Adapts to changes in the work environment.
Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
Career Apparel - Adheres to the Career Apparel policy; Demonstrates professional appearance during Bank hours or at after-hours Bank functions.
Customer Service - Responds promptly to customer needs including requests for service and assistance; Provide courteous, personal attention to promote ongoing relationship servicing with customers.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Design - Demonstrates attention to detail.
Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.
Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things.
Judgment - Exhibits sound and accurate judgment.
Motivation - Measures self against standard of excellence.
Communication - Listens and gets clarification; Responds well to questions; Participates in meetings; Writes clearly and informatively; Able to read and interpret written information.
Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports and upholds organizational goals and values.
Planning/Organizing - Uses time efficiently; Completes work in a timely manner.
Problem Solving - Identifies and resolves problems in a timely manner.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration; Accepts responsibility for own actions; Inspires the trust of others; Works with integrity and ethically.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Safety/Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit.
Technical Skills – Understands basic computer software programs; Strives to continuously build knowledge and skills; Shares expertise with others.

Nice To Haves

Customer service and cash handling experience preferred.

Responsibilities

Greet customers as they enter the Bank.
Assist customers with deposits, withdrawals, payments, and coin and cash orders in an accurate and friendly courteous manner.
Respond to customer inquiries and requests regarding account or additional services, and suggest resolution on account disputes and other activity.
Balance teller drawer daily according to the Teller Manual.
Count and balance cash in ATM.
Identify fraud to help prevent potential loss to First Dakota.
Successfully research and resolve customer problems.
Be an active participant in training programs, branch huddles, etc.
Meet/exceed annual ICP objectives.
Maintain compliance requirements of the Bank.
Perform other duties or special projects as assigned.