Teller - Anaheim

Banc of California • Anaheim, CA

4h • Onsite

About The Position

The Teller is responsible for assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions. The role of a Teller is to provide exceptional customer service and maintains knowledge of products, fees and stay current on bank offerings that will deepen a customer relationship. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

• One year cash handling experience in any industry is required
• High School Diploma or equivalent is required
• Basic understanding of cash handling and basic knowledge of 10 key (or can learn) is required
• Ability to learn key branch systems; basic end-user knowledge of Word and Excel is required
• Detailed and accurate; ability to mitigate risks and exercise critical thinking is required
• Ability to answer basic questions about products and service client needs is required
• Responsive; establishes and maintains relationships internally and externally by understanding needs; can appropriate escalate when needed is required
• Engages others in a friendly and reliable manner; ability to write key information via email and communicate basic information via phone is required
• Maintains awareness of coming products with ability to answer questions and act with minimum required information is required
• Takes appropriate direction, with ability to escalate appropriately and following up across multiple concurrent tasks is required
• Accountable for handling appropriate level of risk and making decisions appropriate to level is required
• High School diploma or equivalent required

Responsibilities

• Accurately and efficiently process transactions (deposits, withdrawals, check cashing, ATM, night drop).
• Answer questions and resolve customer concerns regarding services provided by the Bank.
• Assist with vault and ATM balancing.
• Input hold/stop payments.
• Assist in monthly certifications.
• Conduct account research.
• Contribute to the overall success of the branches audit results.
• Order supplies and process mail.
• Assist with processing and scanning of daily Teller work.
• Demonstrate knowledge of wire procedures and be able to assist with wires to meet branch needs.
• Review and verify daily reports assigned by Branch Management.
• Adhere to Bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and Bank assets.
• Participate and contribute to the branch’s overall goals.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• 401k plan which includes a company match and immediate vesting
• medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA)
• adoption, surrogacy, and fertility assistance as well as paid parental leave and family support solutions including care options for your family
• paid vacation days, holidays, and volunteer time off
• tuition reimbursement, an annual mentorship program, leadership development resources, access to LinkedIn Learning

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED