Part Time Teller, Pine Log, Aiken, SC

SRP FEDERAL CREDIT UNION•Aiken, SC

11d•$17 - $17

About The Position

Under the direction of the Branch Manager, Assistant Branch Manager, or Front-Line Service Supervisor, the Teller creates a positive and engaging member experience. The role receives and processes transactions for natural person members, guests, business members, and fiduciary accounts while providing excellent service and promoting a positive image of the Credit Union. The Teller offers Credit Union products and services using a member benefit-based approach, helping members work toward their financial goals. The position processes cash, checks, and other teller transactions accurately and efficiently; verifies endorsements and negotiability; follows check acceptance policies and obtains required approvals; and acts proactively to deter fraud. It also involves educating members about routine services, policies, and online and mobile banking, identifying needs through active listening, and making appropriate referrals. The Teller proofs work, balances cash and checks, and reconciles transactions at the end of each day. The role may provide backup at other locations and may mentor new employees. Other tasks may be assigned by appropriate line supervision. The position has no supervisory responsibilities. It is largely active and is performed mostly in an office environment, using typical office equipment and vaults. Work requires sitting and/or standing for long periods, some lifting of less than 50 pounds, and walking around the branch to assist employees and members. Pre-employment criminal, credit, and drug screenings are required, and offers are contingent on successfully completing them.

Requirements

High school diploma or GED.
At least 6 months to 1+ year of member/customer service and cash-handling experience.
Excellent math skills.
Excellent communication skills, including speaking clearly and concisely.
Proficient with Microsoft Office software.
Authentic people skills, including being outgoing, friendly, and approachable.
Member-service focus and ability to work as a team player.
Ability to multitask and work in a fast-paced environment.
Relationship skills, self-motivation, active listening, and adaptability.
Ability to complete required pre-employment criminal, credit, and drug screenings.

Nice To Haves

Experience with Symitar Episys Core Banking software or similar financial services software systems.

Responsibilities

Offer Credit Union products and services to current and potential members using a member benefit-based approach.
Comply with Credit Union policies, procedures, guidelines, and service standards, including Bank Secrecy Act, Patriot Act, and OFAC policies.
Represent the Credit Union professionally and courteously to members and potential members.
Process transactions promptly, efficiently, accurately, and with friendly service.
Refer, sell, and cross-sell Credit Union products and services to help members pursue their financial goals.
Process cash, check, and other teller transactions; verify endorsements and negotiability; follow check acceptance policies; obtain approvals when needed; and act proactively to deter fraud.
Ask questions, listen actively, and use communication skills to identify member needs and make appropriate referrals.
Advise members about routine Credit Union services and policies, including the Credit Union philosophy.
Educate members about online and mobile banking services.
Proof work as it is posted to improve accuracy and reduce errors.
Reconcile transactions at the end of each day, including balancing cash and checks.
Serve as backup and relief for Tellers at other locations when needed.
Maintain a positive, can-do attitude and a pleasant, professional demeanor while building and maintaining member relationships.
Demonstrate teamwork and potentially mentor new employees.
Perform other tasks assigned by appropriate line supervision.