About The Position

The Sales Associate provides quality customer service and drives product sales. The role requires knowledge of the products across store departments, adherence to company policies and visual standards, and promotion of sales and offers. As an ambassador for the organization and brand, the Sales Associate helps create a distinctive customer experience and acquire and retain customers. The position is part-time, non-exempt, and reports to the Store Manager. No supervisory responsibilities are assigned.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player who is passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track sales performance.
  • Follow company policies, procedures, and standards, including those in operations, personnel, visual, and customer service manuals and company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, applying guidance from the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend all store staff meetings and tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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