About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. The role requires knowledge of the store’s product areas and departments, adherence to visual standards and company policies, and active promotion of sales and merchandise. As an ambassador for the organization and brand, the Sales Associate creates a distinctive customer experience that helps acquire and retain long-term customers.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks accurately.
  • Team player passionate about outstanding customer service and selling merchandise.

Responsibilities

  • Provide exceptional customer service, including greeting customers as they enter and assisting multiple customers during busy periods.
  • Promote and sell the organization’s services and merchandise.
  • Set goals to improve selling skills and track sales performance.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell products, following product knowledge guidance.
  • Meet or exceed sales targets and goals.
  • Communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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