Teller (Client Services Representative), Portage Avenue Banking Center, South Bend, IN

1st Source • South Bend, IN

16h • Onsite

About The Position

Provides individualized client service while handling daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures. This role is crucial for maintaining client satisfaction and operational efficiency within the banking center.

Requirements

• High School Diploma/GED required.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends based on banking center needs.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to stand for prolonged periods of time.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.
• Regular and predictable attendance is an essential requirement of the position.

Nice To Haves

• One (1) or more years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to communicate in another language is a plus.

Responsibilities

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs, promotes products and services, and refers clients to the appropriate bank colleague.
• Builds client loyalty and establishes client relationships.
• Consistently delivers exceptional customer service.
• Follows established Bank policies, procedures, and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and community projects.
• Balances cash drawer and assists with operational duties such as balancing the ATM, vault, and end-of-day work.
• Completes all compliance training related to the position and understands applicable laws and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees