Teller

Community Trust Credit Union•Gurnee, IL

9d•$17 - $20•Hybrid

About The Position

Community Trust Credit Union (CTCU) is looking for a Teller (Member Experience Representative I) with customer service and sales backgrounds to work full-time at our Grayslake branch. This role is responsible for helping members with their in-person financial transactions, including handling cash and other negotiable instruments, while delivering service that aligns with credit union standards. The position also involves managing the sales and service of all credit union products and services, with an emphasis on fostering relationships, enhancing member loyalty, and increasing wallet share. Employees are expected to be available to work at any of CTCU's locations, including Lake Villa, Grayslake, or Grand Hunt Center, Monday through Friday from 8:30 am to 5:30 pm, and Saturdays from 8:30 am to 1:30 pm. Full-time employees typically work 38 to 40 hours per week.

Requirements

Able to communicate effectively via multiple channels (in person, phone, written via email/chat, and video).
Ability to provide top-notch service with every member interaction, including the ability to communicate promotions effectively.
Previous sales experience and proven success in this environment.
One to twelve months of similar or related experience.
A high school education or GED.
Ability to navigate/operate a PC in a Windows based system with ease.
Availability to work Monday through Friday from 8:30 am to 5:30 pm and Saturdays from 8:30 am to 1:30 pm.
Willingness to work at any of CTCU's locations (Lake Villa, Grayslake, or Grand Hunt Center).

Nice To Haves

Bilingual in Spanish and English is a great plus.

Responsibilities

Accurately handle financial transactions such as deposits, withdrawals, check cashing, and loan payments.
Issue money orders, redeem savings bonds, and process wire transfer requests.
Transfer funds between member accounts as instructed, ensuring adherence to credit union service standards.
Deliver outstanding member service by addressing inquiries, resolving issues, and assisting with financial needs.
Open and close savings accounts and certificates of deposit.
Manage safe deposit box access.
Process check orders and stop payments.
Balance cash and daily transactions.
Promote and recommend credit union products and services to members.

Benefits

Paid Time Off
Generous Paid Time Off
Health Time
Personal/Birthday Day each year - eligible after first year of employment
Bereavement Time
Health/Medical - Eligible first of the month following one full month of employment
Medical insurance with HMO and PPO plans to choose from
Dental and Vision insurance
Flexible Spending Account
Short and long term disability insurance, life and AD&D insurance
Tuition Reimbursement - eligible after one full year of employment
401(k) Retirement Savings Plan - eligible to participate in after one full month of employment.
Matching Contributions after 1000 hours of service, 21 years of age and six months of employment.
Safe Harbor contributions (3% of compensation).