Teller

Hills Bank•Iowa City, IA

1d•Onsite

About The Position

The Teller position at Hills Bank focuses on directly servicing customers with the paying and receiving functions of the bank. This includes handling various customer savings, checking, and credit account transactions, as well as providing customer services like selling money orders. The role emphasizes providing a high level of customer service and referring customers to other bank departments for additional services. Tellers are also responsible for balancing daily transactions and understanding compliance regulations related to their duties. Hills Bank offers a designated career path and detailed training program, starting with foundational Teller training and progressing to more advanced components and other areas of the bank. New Tellers begin by shadowing experienced co-workers and are then shadowed themselves until they are comfortable and confident in their role.

Requirements

1-2 years' experience in a related position. Preferably in retail with cash handling responsibilities.
Skills needed in a typical office environment, including computer skills, as well as utilization of office equipment.
Dexterity to count money.
Ability to lift 50 pounds.
Must successfully complete all training and evaluation requirements in the Retail Teller Career Path necessary for transition from Teller 1 to Teller 2 to Teller 3.
Participate in at least 3 bank sponsored or community events annually.

Nice To Haves

Prefer a high school degree or equivalent.

Responsibilities

Provide exceptional customer service to ensure customers consistently receive service of the highest standard.
Receive and process checking and savings account transactions, mortgage and consumer loan payments, credit card transactions, etc.
Issue official checks, money orders, and bank checks. Process the redemption of bonds and help customers with additional services.
Note and verify significant information as required by Bank policy and procedure. Ensure that Bank procedures are followed when processing transactions.
Maintain favorable customer relations through proper handling of all collection and disbursement functions.
Provide a high level of customer service, understanding customer needs and bank products.
Exercise discretion, good judgment and initiative regarding all customer contact, transaction processing, addressing inquiries and solving problems.
Maintain confidentiality of customer account information.
Open night deposit vault logging the contents in log book, distributing the contents to the proper individuals and processing all deposits and other transaction using dual control at all times.
Assist customers with entry to their safe deposit box, ensuring all bank procedures are followed in the process.
Understand and comply with the related laws and compliance regulations that pertain to teller duties (e.g., bank secrecy act, privacy, and funds availability policy).
Receive and answer telephone inquiries from customers and internal staff regarding customer and bank related accounts.
Assist Bank personnel with questions on the status of accounts, bank statements, charges, interest, etc., in an efficient courteous manner, providing positive employee relations.
Maintain adequate working funds as required by Bank policy.
Verify and balance assigned cash drawer daily with minimal cash variances.
Assist supervisor in reconciling errors or discrepancies for self and other tellers.
Purchase working money supply from Assistant Branch Manager/Branch Manager as needed.
Count and verify currency.
Support the overall sales effort, including meeting established direct sales goals for referrals.
Identify customer's financial services needs and cross-sell services to meet those needs.
Advise customers on promotional items and services.
Give referrals to customer service on prospects/customers for potential sales of products based on life events.
Give referrals to other departments like Commercial, Home Mortgage, and Trust and Wealth Management.
Participate as part of various retail product campaigns the bank initiates.
Assist the office with special events and promotions.
Be aware of overall bank product offering to be able to refer customers to appropriate departments within the bank for service.
Utilize the bank's Customer Relationship Management (CRM) system to personalize customer interactions and help develop corporate memory, manage referrals, and maintain appropriate entries regarding opportunities and interactions with customers.
Adhere to customer service standards through Voice of the Customer program.
As part of the overall team of bank employees, this position may be requested to assist in the support of other bank activities.
Participate in community activities throughout the year.
Perform other duties as assigned.