Teller - Lancaster Memorial Drive Office

Park National Bank•Lancaster, OH

1d•Onsite

About The Position

This position is responsible for serving customers, prospective customers, and bank associates promptly and professionally. The Teller will complete transaction processing accurately and in accordance with bank procedures, while projecting the bank’s professional reputation through knowledgeable and courteous interactions. The role involves referring customers to subject matter experts, completing ongoing training, and utilizing product knowledge to assist customers and suggest relevant products and services. Additionally, the Teller will protect bank assets by adhering to all security and regulatory procedures, complete in-branch communication activities, and communicate recommendations for improved workflow and customer service. Maintaining awareness of and adherence to the Bank’s compliance requirements and risk management concepts is essential.

Requirements

Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Able to Multi-Task or Juggle Priorities
Ability to work as part of a team
Active listening skills with an ability to proactively identify and recommend products and services
Ability to work independently and handle basic customer issues
High School Diploma or Equivalent required
0-2 years prior cash handling, sales, or customer service experience preferred

Responsibilities

Serve customers, prospective customers and bank associates promptly and professionally and in full accordance with Park Promises and Serving More standards.
Complete transaction processing timely, accurately, and in accordance with bank procedures
Project the bank’s professional reputation through knowledgeable, courteous interactions with customers and prompt resolution of requests, inquiries or issues.
Refer loan and deposit customers or prospects to subject matter experts
Complete ongoing product knowledge, digital product knowledge, financial services and sales-oriented training in addition to all required course training to sustain broad base of product, service and sales knowledge.
Utilize product knowledge to assist customers and suggest products and services to meet their needs
Protect bank assets by adhering to all processes, policies and standard operating procedures related to branch and cash security, negotiable instruments, information security, and Federal, State or Local regulations impacting teller activity and branch operations
Complete periodic in-branch communication and promotion activities specific to the office, if applicable.
Communicate recommendations for improved work flow and service to customers.
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned