Teller

Southern Security Federal Credit Union•Collierville, TN

10d

About The Position

Our credit union tellers are frontline employees who interact directly with members of our credit union. They ensure that members are promptly and professionally served. Overall, a credit union teller plays a crucial role in providing exceptional member experiences, maintaining financial accuracy, and upholding the credit union's pillars through its policies and procedures.

Requirements

High school graduate or equivalent.
Excellent communication skills.
Service-oriented, including ability to assist others with a positive attitude.
Able to analyze accounts possessing solid math skills.
Focused and attentive to detail.
Utilize confident decision-making skills.
Well-organized.
Possess strong business acumen and professionalism.
Able to use PC and all related business equipment.

Nice To Haves

Abilities generally acquired on the job.
Must be able to follow directions accurately and retain knowledge.

Responsibilities

Processing various financial transactions, such as deposits, withdrawals, and loan payments.
Accurately counting and handling cash, checks, and other financial instruments.
Assisting members with their credit union needs, providing information on account balances, transactions, and credit union products.
Addressing member inquiries, resolving issues, and ensuring a positive member experience.
Assisting members in opening new accounts, updating account information, and closing accounts.
Ensuring that all necessary documentation and procedures are followed.
Verifying the authenticity of checks, identification, and other documents presented by members.
Maintaining accurate records of transactions.
Balancing cash drawers at the end of each day.
Promoting and cross-selling credit union products and services, such as savings accounts, credit cards, or loans.
Using various credit union systems and software to process transactions and access member account information.
Following security protocols to protect the credit union and its members from potential risks.
Adhering to credit union regulations and policies to ensure legal and ethical practices.
Understanding and following anti-money laundering (AML) and knowing our member (KYC) procedures.
Working as part of a team, collaborating with other credit union employees to provide comprehensive credit union services.