Teller - Full-Time

Mercantile Bank•Howard City, MI

2d•Onsite

About The Position

Join Mercantile Bank as a Full-Time Teller and immerse yourself in a dynamic, customer-focused environment where innovation thrives. Here, you'll play a crucial role in shaping clients' banking experiences while working onsite among a team that values collaboration and integrity. Your problem-solving skills will be put to the test as you tackle challenges and implement solutions that enhance customer satisfaction. Experience the excitement of contributing to a high-performance culture that prioritizes excellence and inclusivity. This position not only offers you the chance to hone your financial acumen but also allows you to be part of a forward-thinking organization that supports your professional growth. If you're ready to make a meaningful impact in the banking industry, this is the opportunity for you. Embrace the chance to work in an energetic atmosphere that values your contributions.

Requirements

Ability to prioritize and multitask job expectations
Cash handling with accuracy with the ability to effectively count cash back to customers
Ability to type and enter data with accuracy via computer systems
Takes initiative to learn and implement training provided
Problem solving
Interpersonal and customer service skills
Organization and attention to detail
Function well in a fast-paced and at times stressful environment
Clear and efficient communication (Verbal and Written)

Nice To Haves

Needs based sales experience

Responsibilities

Operate a cash drawer and provide excellent customer service on a variety of transactions
Identify cross-sell opportunities and refer to the appropriate team member(s)
Work in a team atmosphere and communicate professionally with customers as well as peers
Deliver exceptional customer service while efficiently processing transactions, ensuring compliance with bank policies and federal regulations.
Manage a cash drawer, conduct deposits, withdrawals, loan payments, and check cashing, all while maintaining a keen eye for detail to prevent fraud.
Communicate professionally with both customers and colleagues, fostering positive relationships and enhancing the overall customer experience.
Utilize Mercantile Bank's Customer Relationship Management System (360 View) to connect clients with appropriate team members for advanced service needs.
Promote self-service options, assist with appointment scheduling for higher service needs, and maintain up-to-date knowledge of our products and services.
Play an integral role in meeting sales goals and supporting the branch's transactional services.