Teller

America First Credit Union•Salt Lake City, UT

2h•Onsite

About The Position

This is a 30-hour Teller position with a flexible schedule, Monday through Friday. Tellers serve as service representatives, handling various financial transactions such as deposits, withdrawals, loan payments, and cash advances. They are responsible for balancing daily transactions, verifying cash totals, and building member relationships by identifying needs and cross-selling Credit Union services. Tellers also perform member services functions like opening accounts, assisting with bookkeeping, and resolving complex transactions. They are expected to assist members through multiple channels including phone, mail, text, email, and self-serve options, and promote digital services as a branch expert. Clerical duties and assisting other representatives are also part of the role. A key expectation is the ability to meet sales, volume, and service goals to support branch objectives.

Requirements

High school graduate or equivalent.
None
Excellent communication skills and willingness to assist others.
Ability to successfully recognize and offer sales opportunities
Professional appearance, dress, and attitude.
Solid math skills.
Attention to detail and accuracy.
Ability to operate related computer software, and other business equipment including 10-key, currency and coin counters, cash machines, self-assist machines, video, iPad and telephone.

Nice To Haves

Previous retail sales or other similar financial institution work experience preferred.

Responsibilities

Ensures teller functions are correctly performed and are in accordance with established policies and procedures.
Maintains privacy of member account information.
Performs a wide variety of teller paying and receiving functions both “in person” and processes “bank by mail” transactions.
Receives share deposits and loan payments. Prepares proper receipts.
Processes transfers, cash advances, traveler’s checks, cashiers’ checks, and money orders.
Disburses cash or check share withdrawals.
Processes and posts CD, HSA’s and all types of IRA’s.
Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority.
Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
Certified Tellers provide “override” function for other Tellers within defined authority limits.
Performs all Member Service and Sales functions in accordance with established policies and procedures.
Ensures that the Credit Union's professional reputation is maintained and projected.
Maximizes the penetration of Credit Union products and services by identifying members’ needs and additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet/exceed established sales and baseline goals.
Actively and professionally cross-sells Credit Union services and records accepted teller referrals. Assists with new member onboarding 2x2’s calls as directed by branch management.
Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits. Refers members to branch leadership as needed.
Responsible for handling member interactions via all channels professionally, while utilizing effective sales and service technics to establish and build relationships.
Opens and closes accounts as requested by members. Processes stop-payments and corresponds with members regarding claims.
Resolves transaction corrections in a timely manner in accordance with policy and procedures.
Performs file maintenance and account changes as requested by members.
Actively cross sells AFCU digital services including - Online Banking, Mobile banking, Card Guard, Bill Pay, Mobile Deposit and others.
Has knowledge and understanding of AFCU digital services to be able to answer members’ questions and provide them with problem resolutions for digital services.
Assists with the daily maintenance operations of self-assist in branch machines and video equipment. Keeps branch management informed of servicing issues.
Assists members with account lock outs and Online Banking PIN/Password resets, direct deposit, ACH, wire transfers, and other digital service account needs by the member requested.
Assists area personnel as required. Provides guidance to other Teller Service Reps and Trainees as directed by branch management.
Keeps supervisor informed of area activities and of any significant problems or concerns.
Responsible for implementing employees' own individual 90-day sales action plan to help meet individual and branch established sales goals. Takes direction from observation coaching by branch leadership to improve as needed.
Attends and participates in trainings, meetings, and branch sales huddles and forward focus activities as required.
Performs related clerical and receptionist duties as required.
Responsible to adhere to Branch Safety, Security, and Teller Audit procedures.