Teller

Bank of Hope•Sunnyvale, CA

1d•Onsite

About The Position

The Teller position involves using excellent communication and active listening skills to understand customer financial needs, build trust, identify sales opportunities, generate leads, and provide quality customer service. Tellers are responsible for achieving and exceeding individual and branch sales and service targets by recommending new and existing products and services, making sales referrals, and cross-selling/up-selling in a results-driven environment to ensure a great customer experience. A strong knowledge of the Bank's products and services is essential to educate customers confidently on features, benefits, and pricing. The role also includes processing various financial transactions accurately and efficiently, maintaining a neat workstation, and complying with the Bank's security and compliance programs, including BSA, CRA, and Fair Lending responsibilities.

Requirements

High School Diploma
Some experience in retail sales and customer service functions is a plus.
Combination of Experience and Education can meet the job requirements.
Fluent written and verbal English communication skills.
Basic to Intermediate computer/systems knowledge.
Excellent written and oral communication skills; ability to communicate effectively and project a professional image.
Ability to respond effectively to the most sensitive inquiries or customer complaints.
Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
Ability to interpret a variety of technical instructions and deal with abstract and concrete variables.
High level of ethical behavior and adherence to the Code of Conduct.
Flexibility to adapt to changes in the work environment.
Ability to study and apply new information.
Ability to take initiative and prioritize tasks; good time-management, problem prevention, and problem-solving skills.
Ability to work accurately with close attention to detail.
Ability to maintain confidentiality of sensitive information.
Ability to work with co-workers, customers, and outside agencies professionally and tactfully.
Possess a work ethic that includes neatness, punctuality, and accuracy.
Exhibit a professional, businesslike appearance and demeanor.

Nice To Haves

Some experience in retail sales and customer service functions

Responsibilities

Use excellent communication and active listening skills to learn about customer financial needs, establish trust, optimize sales opportunities, generate leads, and provide quality customer service.
Achieve and exceed individual and branch sales and service targets through recommendations of new and existing products and services, sales referrals, cross-selling, and up-selling.
Educate customers about product features, benefits, and pricing with a strong knowledge of the Bank's offerings.
Order checks and make changes to customer information accurately and timely.
Provide exceptional service in handling customers in person or over the telephone.
Process deposits, withdrawals, check cash, loan payments, and other transactions, including reject and returned items.
Involve supervisors for transactions over authority limits or exceptionally complex situations.
Ensure loss prevention in the processing of all transactions and duties.
Issue cashier’s checks, bank checks, money orders, and travelers checks.
Keep work station neat, clean, and well-stocked with supplies and brochure materials.
Perform additional responsibilities such as Night & Mail Depository, ATM balancing, Safe Deposit Box management, filing signature cards and documents, assisting with audits and verifications, inputting fund holds and stop payment requests, handling address changes and CD renewals, branch back counter capture, and other miscellaneous tasks associated with retail banking branch operations.
Comply with the Bank’s security program, including the End-User Computing Agreement, and maintain knowledge of computer systems related to job functions.
Stay current and knowledgeable in industry trends for safeguarding confidential data, preventing identity theft, fraudulent activities, and computer security threats.
Report suspicious activities to management, Chief Risk Officer, or Information Security Officer.
Comply with BSA, CRA, fair lending, and other compliance requirements.
Input customer information into EZ teller for various transactions.
Report suspicious activities to the Operations Manager/BSA officers.
Verify customer and payee/beneficiary names against OFAC, NCCT for wire transfers, monetary instrument purchases, and new accounts.
Report matches with NCCT and OFAC to the Operations Officer or Operations Manager.