Teller - Moorhead, MN

Affinity Plus•Moorhead, MN

4d•Onsite

About The Position

The Member Advisor plays a vital role in delivering an exceptional member experience by managing a wide range of transactions and inquiries—from simple to complex. This role requires strong knowledge of credit union products, policies, and procedures, along with the ability to understand member goals and provide guidance on products, services, and financial solutions that support financial well-being. A Member Advisor ensures operational integrity, supports fraud prevention and compliance, and fosters strong member relationships through proactive service, problem-solving, and trusted financial guidance. This position requires a high level of detail orientation, professionalism, and the ability to navigate confidential financial information.

Requirements

2+ years of customer service or professional experience working directly with people; cash handling experience preferred.
1+ year of financial services experience preferred.
Basic understanding of credit union products, services, and policies.
Ability to gather information, ask clarifying questions, to solve issues and make decisions within established policies and procedures.
Ability to de escalate complex member interactions using professional communication.
Strong problem solving skills with attention to detail.
Ability to work effectively in a team environment and contribute to shared goals.
Ability to build positive relationships with members and peers by demonstrating professionalism, reliability, and responsiveness in daily interactions.
Ability to take accountability of responsibilities, commitments, and outcomes.
Strong ability to communicate clearly, effectively and professionally.
Willingness to learn new skills, processes, and technologies with support and training.
Ability to seek feedback, ask questions, and apply new knowledge.
Demonstrated ability to show resilience and adaptability in the face of challenges or changes.
Intermediate computer and technology skills and knowledge, with the ability to navigate between multiple systems with ease.
Time Management skills and the ability to prioritize workload based on department and member needs.
Ability to complete tasks with accuracy and thoroughness.
Demonstrated reliability, integrity, and ability to maintain confidentiality.
Occasional speaking on camera and microphone use (drive thru).
Regularly moves between sitting and standing positions during the workday, as determined by branch staffing and rotation assignments.
Working at a computer 98% of the day, utilizing the phone 20%.
Bending, twisting, kneeling, stooping, or crouching when appropriate, on occasion
Repetitive movements, including but not limited to typing, using a mouse, phones, etc.
Lift, carry, push or pull up to approximately 50 pounds
Requires face-to-face interaction and/or coordination of work with other employees and departments, and in-person interaction.
Occasional travel for training or meetings may be required.

Nice To Haves

1+ financial service experience.

Responsibilities

Accurately and efficiently process member transactions, including deposits, withdrawals, payments, and cashier’s checks.
Provide exceptional member service by responding to questions, resolving issues, and escalating concerns when appropriate.
Gather, input, and validate wire transfer information.
Generate and issue personal and credit card.
Troubleshoot and resolve debit/credit card issues, online/mobile banking concerns, and general account questions.
Balance and maintain a zero variance personal cash drawer and verify checks received.
Assist in balancing, maintaining, and troubleshooting TCRs, coin machines, and vault related functions.
Act as a trusted advisor by understanding member goals, providing financial guidance, and recommending products, services, and financial solutions that supports overall financial well-being.
Educate members on self service tools such as Remote Deposit Capture, ATMs, Online Banking, and Mobile Banking.
Support members with maintenance needs, including address changes, name changes, account ownership updates, beneficiary additions/removals, sub account openings, and certificates of deposit.
Actively listen to members to identify unusual activity, assess fraud risk, and maintain awareness of industry fraud trends.
Educate members on fraud prevention, minimizing risk, and emerging fraud trends.
Complete and file CTRs, SARs, and elder abuse reports as required.
Complete required compliance and operational training by assigned deadlines.
Assist with fraud detection, compliance issues, and escalations, partnering with other departments as needed.
Maintain branch logs and assist with regular audits in accordance with policy.
Provide referrals to internal business partners, including Investments, Retirement Services, Real Estate, Business Services, and others when appropriate.
Collaborate with branch leadership and peers to contribute to department goals.
Other duties as assigned.