Teller Part Time Brier Creek

Wells Fargo•Raleigh, NC

2d•Onsite

About The Position

Wells Fargo is seeking a Teller to join its National Branch Network. This front-line, customer-focused role supports customers’ everyday banking needs through in-branch interactions, accurately processing transactions while delivering a welcoming and reliable experience. Tellers are a primary point of contact for customers and represent the branch through attentive service, care, and accuracy. The role builds foundational banking skills by helping customers with routine transactions, understanding their needs, and introducing helpful products, services, and digital tools. Tellers identify opportunities to support customers and connect them with the appropriate banker for more detailed product conversations. They work with branch teammates to support daily operations and provide a consistent, high-quality customer experience. The position offers exposure to retail banking and potential long-term career growth supported by Wells Fargo training, coaching, and a team-based culture. The position is part-time and based at 8911 Brier Creek Pkwy, Raleigh, NC 27617. The schedule includes Saturdays. The position is not eligible for visa sponsorship.

Requirements

At least 6 months of experience interacting with customers, or equivalent experience demonstrated through work, training, military experience, or education.
Ability to work a schedule that includes Saturdays.
Not eligible for visa sponsorship.

Nice To Haves

Experience in customer-facing roles, attention to detail, and ability to accurately process transactions across multiple systems in fast-paced environments.
Strong verbal communication and active listening skills, including the ability to understand needs, ask effective questions, and clearly explain solutions.
Ability to follow policies, procedures, and controls while maintaining accuracy and accountability.
Cash-handling experience.
Ability to quickly build accuracy, confidence, and consistency in customer transactions.
Professional, integrity-driven approach focused on building trust through reliable service.
Ability to recognize potential risk, ask questions, and appropriately escalate concerns.
Ability to understand customer needs, identify referral and service opportunities, and educate customers about digital banking tools.
Strong collaboration and relationship-building skills.
Organization and adaptability, with the ability to prioritize effectively in a dynamic, customer-focused environment.
Ability to resolve routine customer concerns with sound judgment and professionalism.

Responsibilities

Accurately process routine transactions, including deposits, withdrawals, payments, and check cashing.
Welcome customers, understand their needs, and guide them to efficient banking options such as digital tools, self-service options, or the appropriate team member.
Build relationships and listen to understand customers’ everyday financial needs; connect them to relevant information, services, digital tools, or bankers.
Identify potential product or service needs, introduce solutions at a high level, and refer customers to a banker for detailed guidance.
Complete transactional and operational activities accurately, use sound judgment, and manage risk in accordance with policies and controls.
Communicate clearly, use active listening to clarify needs, and provide simple solutions or next steps.
Collaborate with branch teammates, follow leadership direction, and escalate complex situations as needed.
Resolve routine customer questions or concerns and escalate more complex issues for timely resolution.
Follow applicable risk and compliance programs, policies, and procedures; identify, escalate, and help remediate issues.