Part Time Teller

Prevail Bank•Town of Green Grove, WI

41d•Onsite

About The Position

This is a part-time opportunity to help assist Branch coverage. Typical hours would be Monday - Friday, around 10a-2p. Flexibility offered! The Teller responsibilities are to help service customers with the paying and receiving functions of the bank, deepen customer relationships and attract additional customers. This position is responsible for deposits, withdrawals, and transfers for customers as well as money orders, cashier checks, cashing savings bonds and opening and closing safe deposit boxes. In addition, the Teller is responsible for selling additional products to customers and prospects and supporting the overall sales efforts of the bank, balancing, staying within drawer limits, understanding related compliance regulations related to applicable bank services.

Requirements

High School diploma or equivalent.
One year customer service or teller experience.
Skills needed in a typical office environment, including computer skills, communication skills, and utilization of office equipment.
Dexterity to count money.
Valid driver’s license required for travel to Bank offices, training sessions, customer meetings, Bank and community meetings, etc.

Nice To Haves

Adaptability: Able to adjust quickly to different work situations; remain composed under pressure and in stressful situations.
Attention to Detail: Regard for important details to assure accuracy in every transaction performed; detect errors; follow through on corrections and details.
Change Management: Must embrace change and see change as opportunity. Must be willing to express and support management's ideas to affected staff.
Customer Orientation: Respond sensitively to the needs and priorities of the customer; recognize and take appropriate action to meet their needs; establish an effective working relationship with customers to gain their respect and loyalty.
Oral/Written Communication: The ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences and to all levels of staff.
Professionalism: Project a positive image of the bank to all internal and external customers.
Retail Sales: Must understand the role of sales and customer service in a community bank environment. Must be able to discover customer needs and be able to obtain new customer accounts.
An overall understanding of bank products. This includes online, mobile, and electronic delivery products.
Understands the importance of electronic delivery. Fully understands, utilizes, encourages and sells these products.
Time Management: Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
Team Player: Must view oneself as part of an overall team. This includes supporting others throughout the entire bank to achieve the overall goals of the bank.

Responsibilities

Perform paying and receiving functions for customers, including deposits, withdrawals, and transfers.
Sell cashier checks, money orders, gift cards, and assist customers with additional related services.
Understand and comply with related laws and compliance regulations, including bank secrecy act, privacy, and funds availability policy.
Provide a high level of customer service, understanding customer needs and bank products.
Support customers with maintenance questions concerning their accounts, such as address changes and check orders.
Understand, utilize, encourage, and sell electronic delivery products, including online and mobile banking.
Troubleshoot common questions and concerns regarding online and mobile banking products.
Assist walk-in and phone customers with problems or service issues related to their accounts.
Refer customers to the appropriate department for services related to other bank products.
Support the overall sales effort, potentially meeting direct sales goals for items like debit cards, direct deposit, and automated banking.
Assist with individual sales goals.
Participate in retail product campaigns initiated by the bank.
Be aware of the overall bank product offering to refer customers to appropriate departments.
Assist in the support of other bank activities as part of the overall team.
Actively participate in the community.
Follow procedures and policies to ensure compliance with Bank policies and all applicable federal and state banking regulatory agency policies.
Comply with bank standards for attendance and hours of work.