Teller
About The Position
Performs routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashiers checks, and money orders. Assists members in opening new accounts, and verifying the information provided with outside services, as required, and understanding eligibility requirements for membership. Provides member phone, online chat, and email support. Courteously responds to member requests/complaints and can direct them to the proper person if the answer is unknown. Participates in and promotes the credit union movement. In addition to the aforementioned duties and responsibilities, any and all duties and responsibilities assigned by management that may be deemed necessary or needed in the promotion and continuance of the credit union and are job related.
Requirements
- Possesses basic math and computer skills.
- Able to navigate Microsoft Office applications and the Episys Core System.
- Demonstrates dependability, and the ability to work as part of a team.
Responsibilities
- Performs routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers, check cashing, cashiers checks, and money orders.
- Assists members in opening new accounts, and verifying the information provided with outside services, as required, and understanding eligibility requirements for membership.
- Posts routine transactions to the computer system without needing assistance, understanding how to determine who is authorized to conduct transactions on members accounts.
- Examines checks for endorsements and negotiability, and understands how to place appropriate holds when necessary.
- Provides members with proper receipts for their transactions.
- Cross-sells all services offered by the credit union.
- Processes stop payments on share drafts, ACH, and bill payments.
- Provides members with account status, including current balances, loan payoffs, and account history.
- Accurately completes forms including but not limited to card orders, reloads, travel cards, card/check pick up, card disputes, and can order checks through the core.
- Accurately balances daily transactions quickly and accurately throughout the day and during the closing process, and understands and adheres to cash drawer limits.
- Scans member checks through ITC.
- Provides member phone, online chat, and email support.
- Accurately performs Shared Branching transactions, and reviews documentation for accuracy and completeness.
- Finds dividend rates on deposit accounts, and directs members to all of our branch locations, business hours, and telephone numbers. Navigates the SCCU website and assists members in how to navigate it.
- Courteously responds to member requests/complaints and directs them to the proper person if the answer is unknown.
- Participates in and promotes the credit union movement.
- Performs any and all duties and responsibilities assigned by management that may be deemed necessary or needed in the promotion and continuance of the credit union and are job related.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
