Teller On-Call

Westamerica Bank•Fresno, CA

19h•Onsite

About The Position

Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. JOB SUMMARY: Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products. Weekly Hours: Varies Required to travel to other branches as assigned by the region.

Requirements

Good customer relations and basic math skills required.
Must be in current position for six months.
Performance and minimum referral criteria must be met at least four times during the previous six-month period.
Must not have been on counseling for same six-month period.
Performance appraisal does not contain a “below expectation” and/or “needs improvement” in any rated category.
Required to travel to other branches as assigned by the region.
Use hands to finger, handle, feel, or manipulate computers, calculators, phones and other office equipment.
Must be able to clearly communicate and write, hear, and talk with co-workers and customers.
Walk and stand for long periods of time.
Occasionally reach, sit, stoop, kneel or crouch.
Occasionally lift and/or move up to 25 pounds.
Specific visual abilities are required in the job including close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.

Nice To Haves

CSM may require additional training/classes based upon specific branch need.

Responsibilities

Deliver 5 points of service to external customers.
Adhere to QIS standards.
Actively contributes to team success through clear, effective communication with co-workers.
Promote sales of bank’s services.
Meet goal of $110/FTE per month on average.
Cross sells appropriate products and services to clients and prospects.
Contributes to Key Initiatives.
At the direction of the CSM, may place outbound sales and service calls to customers and prospects.
Meet established standards for accuracy and compliance, while adhering to policies and procedures.
Un-located cash differences, operating losses, and BSA errors (see attached Teller Standards) to be within established limits.
Adhere to Control Consciousness policies and procedures.
Follow branch security procedures in opening, closing, and branch operations.
Under the direction of the CSM, provides support with daily operational tasks.
Assigned tasks may include processing Branch Capture, certifications, assisting with cash shipments as well as balancing the ATM and Vault.
Meet attendance guidelines.
Exercise good judgment and common sense in protecting Bank assets while providing excellent customer service.
Responds well to constructive feedback and works to correct any noted concerns.
Takes personal responsibility for quality and quantity of work
Complete regulatory tutorials to ensure understanding of compliance standards and expectations.
Answer regulatory questions correctly during Audit/Branch Review
Accurately count and dispense funds to customer.
Recognize opportunities to cross-sell products.
Respond positively to challenging customers.
Maintain established service standards.