Teller, Fitchburg, Part Time 22.5 hours, Onsite

DCU • Fitchburg, MA

7d • Onsite

About The Position

Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, providing service excellence and helping members achieve their financial goals. This role involves accurately processing all teller transactions, understanding and explaining DCU products and services, and achieving individual referral goals by identifying member financial needs and cross-selling appropriate products and services. Adherence to DCU policies, procedures, security compliance, and fraud prevention guidelines is essential. The position may also require providing coverage in other DCU areas and performing other job-related duties as assigned. Continuous identification and submission of efficiency and process improvement ideas are encouraged.

Requirements

• High School Diploma or equivalent
• Prior cash handling experience
• Verbal communication skills
• Technical skills (Windows, Microsoft Office)

Nice To Haves

• Previous customer service experience preferred
• Bilingual skills a plus

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED